The overall rating of the company is 1.2 and consumers are mostly dissatisfied.. Check out what 1,025 people have written so far, and share your own experience. 463 Mr. Cooper reviews. All aspects were handled professionally and efficiently. Worst refinance experience I have ever experienced. I was charged late fees by Mr. Cooper for not paying my Feb mortgage. Recent recommendations regarding this business are as follows: "DO NOT USE Read Reviews and Government Action on … You have stung us along for months, not answering emails, saying you've spoken to your manager about the jumbo loan back in December, telling us what our approved amount is and now all of sudden. First time signing in everything worked amazing but now the darn application won't even load.. What a joke. Do you agree with Mr. Cooper’s star rating? Totally disorganized and really shady at times. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Plus, Mr. Cooper’s customer service is based in the United States so your needs will be well taken care of. The customer service reps either don't know what they're talking about or very poorly trained that they mislead their customers giving them bad information knowing there's no accountability. They are the worst company that ever existed. The company, formerly Nationstar, was founded in 1994 and is headquartered in Dallas, Texas. At the last hours of closing there was a question about the addition of a suffix at the end of the name of the buyer on the title that was not on the loan document.This caused the seller to resign all documents and for us to question whether or not we were to close the next day. But payment still outstanding not cashed. Instead of fixing their problems they lie and hide from it. I refinanced with Mr. Cooper thinking it would be a simple process since my existing mortgage is with them. Will ry to coniuously nickel and dime you. | Read 21-40 Reviews out of 1,089 Mr. Cooper's website does nothing for current mortgage holders. Then advising when they call me research is being done hang in there. Got on line they want approx 750.00 additional for a payoff above what my last bill is. I will never use this company again and will tell everyone I know what a nightmare my experience has been. The "customer care" woman told me to not contact the executives again. Shame on you. I've been with mortgage company for over 10 yrs even when they were nation star never had a single late payment and I find it hard to believe with what is going on with the corona virus that this company has not stepped up to help home owners all they offer is a forbearance plan in which u will most likely have to refinance ur mortgage it's not help it's just another way for them sell a new loan shame on them Bank of America is the only company stepping up and doing the right thing to help people I will be switching to them, Mr Cooper is a thief i did a loan modification back in 2013 i originally borrowed $93500. Mr. Cooper ranks 92nd among Mortgages sites. After several attempts they did not honor my husband's certificate. © 2021 Trustpilot, Inc. All rights reserved. 1,384 reviews from Mr. Cooper employees about Mr. Cooper culture, salaries, benefits, work-life balance, management, job security, and more. Too bad it was 30+ days when I realized it. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mr Cooper is the right company for you. Mr. Cooper reviews and complaints. Please follow up with me directly, so I can resolve the issue with your credit reporting and fees on the account. 0. Not having to go into an office for the final signing was so convenient. Gain trust and grow your business with customer reviews. This company does not care about anything except getting paid. Mr Cooper Overview. Mr. Cooper Mortgage Refinance is available in 50 states (and Washington, DC). Horrible customer service and policy's. can this happen? I since refinanced my loan to get away from dealing with them. Could not ask for a better company to work with. It only works for faceless, heartless, persons or Robots. It takes days and multiple phone calls/emails for anyone to get back to me. I wouldn't have, but they bought my loan from another mortgage company. I applied for the forbearance plan. I would be ashamed to work for them. Phone calls, emails, nothing gets returned, let alone completed. They bought my mortgage from another company and it's been nothing but issues since. Make public complaints. Mr. Cooper is worth looking into for a new purchase VA loan or VA loan refinance, and you can’t go wrong with the Close on Time Guarantee. Hey, at least little people like us get them what they want. They paid a non-resident property tax on my home even though this is my PRIMARY house which they knew. Mortgage sold right when first payment was due. Since Corona has hit, most of us have fallen on a bit of hard times. Whether you are considering buying your first home or ready to refinance your 12th, Mr. Cooper is here to guide you through the process. Mr. Cooper Mortgage Refinance Review. I will never-ever-ever do any business with this company again! I hope and pray I don't come across these jokers next time. Didn't have their stuff together, from the moment our loan was sold by Quicken (whom I absolutely loved). Everything went fast, easy and very professional. Got a lower Interest Rate. Do you agree with Mr. Cooper's TrustScore? Useful review? As of October 10, 2018, Mr. Cooper Group Inc. is the new name of WMIH Corp. On July 31, 2018, WMIH, now Mr. Cooper Group, became the parent company of the Nationstar Mortgage Holdings Inc. family including Mr. Cooper (Nationstar Mortgage LLC, d/b/a Mr. Cooper) and Xome. So we both are extremely satisfied with him and the others we dealt with.If the opportunity arises we will refer others to him. Consumers complaining about Mr. Cooper most frequently mention customer service, mortgage company and credit score problems. They told me no, and that everything has been reported accurately. Depending on how long your buyers loan takes to be approved, you could end up paying several hundred dollars. When I call over and over again to try to speak to a supervisor I am spun and they out right refuse to give contact information for any one in corporate to log a complaint. It shouldn't take a pandemic, but during these troubling times is when a company's true color shines. This is especially helpful for first-time home buyers. I am. Mr cooper will not help you. 425 Mr. Cooper reviews. Original review: Dec. 19, 2020. I still don't know what is going on and no one will talk to me to explain anything to me! They are making you pay in FULL the moment its done after 3 months, instead of adding it on to the end of your cycle like other companies. But, new buyers and those looking to refinance you do have a choice. I asked if they would move my payment date to the 27th and this way I can make the payment. I have been in the Real estate business for 37 years and have yet to deal with a worse mortgage lender. Mr.Cooper - Samsung City Point - Assistenza multi brand Centro Vodafone Centro Wind Infostrada. I want to get Cancellations of Deferral Request after I pay all the amount of 12625. My loan refinance went without any impediments from start to finish. The lender offers various mortgage products, including conventional, adjustable-rate, jumbo, Federal Housing Administration, Department of … Power in 2019, Mr. Cooper came in toward the bottom at 28 for customer satisfaction. Mr. Cooper®, the nation’s largest non-bank mortgage servicer and a leading mortgage lender, today announced additional assistance programs to help … I tried to set up their bi-weekly program for months and they could not get it sorted. They conveniently lost my payment and damaged my credit as soon as I started the refinance process. Here is the email I sent to Mr. Cooper "You are very disorganized. I pay my mortgage every other week and each time one of the payments is misapplied to principal only. 433 likes. Not applying my mailed payment in March and applying to account. Their staff is caring and their work-out programs are designed to help people and their willingness to work with us is a great attribute. Only for interest Charges, payment no for principal account. They need to be shamed out of business for treating people the way they do. I give each person from the initial phone call until we closed the highest marks I can. To find more information about reviews and trust on Sitejabber.com please visit. A free inside look at company reviews and salaries posted anonymously by employees. Work with Samantha Mullins and Makayla Cooper Loan Processor. Great attitude and informative. 4 months and still waiting on a preApproved loan to be completed... 4 advisors later and no progress- this company is a joke! We use cookies for analytics, personalization, and ads. My husband was granted a tax free certificate from our county. Now My mortgage payment went Way up because my escrow is in the negative. I was told that about 6 months before payoff, we will get a letter. My wife and I talked about it and said ok lets do it. We took matter into our own hands and now Mr Cooper put us into a collection agency. Stay away from this company! Research Mr. Cooper with over reviews from real employees. Moving home in foreclosure said they would fine 1000 a day if anything left behind. Calling customer service and being told it's with corporate waiting for action for two months. They kept me informed every step of the way. Kate Wood January 3, 2021 When you sell your home, you are charged a fee each time the title company or lender requests the payoff. Find out if Mr. Cooper is the best mortgage lender for you. Let's get you home. Our interest rate went down to the lowest they could get and the paperwork was very simple to understand. Mr. Cooper offers mortgage loans for home purchases and refinancing. I'm on ssdi not by my choice my injury changed my life. I even put in extra money for my escrow and it took me getting consumer protection involved to get the money to post. I received bad information every time I called. They had the buyer sit at the title company for 2 hours before telling them they didn't have a clear to close. It takes them a week to figure it out. Why, because they don't even know. For a company that handles loan originations and refinances this process has been anything but smooth. Closing has been pushed 4 times due to mistakes on their end. I wasn't really terribly interested in shopping elsewhere. You also said my husband couldn't be on the loan but have had him on with other companies we've applied to. Everyone was great to work with. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! The Better Business Bureau (BBB) profile for Mr. Cooper doesn’t paint a better picture for the company. It literally makes me sick! I will be writing a review on you specifically and mr Cooper. I hate mr. Cooper they suck.. I paid all dues and requested a gesture of goodwill, explaining everything, to repair my credit. The problem was solved with some consternation. I had a mortgage with them and in the first three months it went up $200. I must call when I catch the mistake and each time I'm told my hierarchy will be changed. 501 Mr. Cooper reviews. You can do so much better looking for a lender. Thank you. Please investigate before trusting a company with, what is most of ours largest investment. Process from start to finish was EASY. Rack up another win for another Too Big To Fail company. Voice your opinion today and hear what 1092 customers have already said. No previous obligations thT were discussed at closing with other lender were upheld. Go figure. Cooper. The company has a tendency of making employees feel like they can advance in their career, then put them back in their original positions. The worst company I've ever dealt with in my life mr. Cooper handles paperwork like a bookie at a bar. Really bad service for money. NMLS : #2119 NMLS Consumer Access (www.nmlsconsumeraccess.org). Filed better business complaint on 5/27 for outstanding missing payment. A free inside look at company reviews and salaries posted anonymously by employees. I asked every question that I could to resolve the issue and I continued to receive the same letter 3 different ways. This is a lie- "A Mr. Cooper Team Member is ready and waiting to help you. Mr. Cooper, formerly Nationstar, is based in Dallas, but serves more than 3 million customers in all 50 states. 336 Mr. Cooper reviews. Wasting my time with automated calls. This happened at least six times! Do not trust them with your mortgage. If anyone at this company has a bit of a soul they would quit or fix it from the inside. Avoid if possible. Stay safe with our COVID-19 guide. People heed the warning run from these thieves. No communication with the customers. I missed a mortgage payment. We have currently missed six months of house payments and their first question when I call is "Is my family staying safe"! You can do so much better looking for a lender. Mr.Cooper, Roma (Rome, Italy). Tip for consumers:Do not hive Zane Cooper your business. I had an ongoing issues with them and they kept giving me the run around for 4 Months. They were professional, friendly, and helpful with information and recommendations. Let's get you home. Customer service or robotic Customer service is very poor. Five months in, they have yet to even report my payments to Experian--which cost my credit score for my upcoming refi. Check all mr. cooper reviews below or publish your opinion. My loan was fine until being sold to Mr Cooper. If I could give more than five stars I would! Do you agree with Mr. Cooper’s star rating? Learn more about Mr. Cooper and its products by browsing the services it offers. And when bank of america sold my loan to mr cooper my payments went from 532 a month to 732 a month. | Read 1,001-1,020 Reviews out of 1,025 Not clear at all because they don't break it down. I have made 7 calls, (about 9 hours involved), in trying to get resolution on my escrow account moving from pacific union to mr. cooper. The recent customer service call I made was very professional and provided information beyond my original request. They said make two payments and then you can make the change yourself and then they knocked off the fees jumped my house up to 832 a month. Guess by then they have it figured out. From one department to the next. Sort by: Most Accurate (default) | Newest | Top Rated. They got caught steeling money in the past. A free inside look at company reviews and salaries posted anonymously by employees. I regret to hear that you are not enjoying the Mr.Cooper experience. Mr. Cooper, formerly Nationstar Mortgage LLC, is a Texas-based home loan provider that offers traditional mortgages, cash out refinances, FHA loans, FHA streamline loans, HARP loans, VA loans, and jumbo loans. But its usps tracking confirmation they signed for it. 100 Reviews Found. Customer Service. The process was seamless and efficient. However I am still waiting on return of funds from the closing. Absolutely my fault. This company is a complete scam. Mr. Cooper is a registered service mark of Nationstar Mortgage LLC. Unfortunately, we have no say who our loans get sold to. Products used:I contacted customer service and they are very rude. Mr. Cooper Mortgage Refinance is offered by Mr. Cooper (NMLS #2119), a direct lender founded in 2017 and based in Dallas, TX. Too bad it was 30+ days when I realized it. The worst company ever. I refinanced two loans and found all the staff were both professional and responsive. Mr. Cooper (Nationstar) Mortgage Review for 2021. Mr. Cooper ranks 92nd among Mortgages sites. Allison Jansen and Billy Bolton - very unorganized, Zero rate if I can, Bad, Terrible, Horrible. Check out what 1,092 people have written so far, and share your own experience. 00 back in 1997 after my loan modification making payment for 21 years i still owe $164000 they come up with all kind of excuses why please please find another bank run do not sign with Mr Cooper it's an evil empire, None None None None None None None None None None None None, Good luck. Tip for consumers:Refinance your home somewhere else and or buy your home thru other companies stay. CFPB, BBB, Yelp, Twitter, Facebook. No wonder ratings are mixed. Do you agree with Mr. Cooper’s star rating? Our experience with Mr Garrett Woods was very professional and he was helpful and knowledgeable in all phases of the process. My mortgage was sold to Me. Proof of usps tracking confirmation and signature by their lockbox Remitco shows. They are very ungrateful. Mr. Cooper appeals to borrowers who prefer to make financial decisions online. | Read 41-60 Reviews out of 1,048 was offered a refinance loan on my home and it was explained that I might get a better interest rate. They not only do not have an amortization schedule you can use for your loan on line, They can't even tell you your current payoff month/year with extra principle payments we have already made. They are still the same company, doing business as "Mr. Cooper". Our fight has just begun, because we will get the money they have stolen. Everywhere. I have no other missed payments in my history. Deadlines mean nothing, never a call back. Via Michele di Lando 22 - 00162 Roma - Tel 06-98933294 What made you choose mr. cooper over similar businesses? A free inside look at company reviews and salaries posted anonymously by employees. Mr. Cooper has a consumer rating of 1.13 stars from 212 reviews indicating that most customers are generally dissatisfied with their purchases. This company doesn't care and they make it very clear. They bought out my original loan and when I did research I already had a bad feeling because they had bad reviews and changed their name. I feel like I'm the victim of consumer fraud! The lawsuits and reviews are all out there. The Two Ladies were fantastic to work with. My loan was approved in record time. Very useful information. Call *******432" Consumers complaining about Mr. Cooper most frequently mention customer service, mortgage company and credit score problems. Check out what 1,048 people have written so far, and share your own experience. You see, I received a confirmation of payment email, my father died, and I was offered a new job all in the same week. The people involved were so helpful all way through it step by step. WITH EXPERIENCE SPANNING MORE THAN 20 YEARS, MR. COOPER GROUP INC. HAS CAPABILITIES TO SERVE OUR … This could of been easily resolved if they just would of contacted me to begin with! 27 dollars. Stay far away from this company. Rodrigo the loan person was super. This is basically a payment facility. See what employees say it's like to work at Mr. Cooper. THANK YOU MR. COOPER for all you do for the customer. Mr. Cooper Review. Mr. Cooper has a consumer rating of 1.13 stars from 210 reviews indicating that most customers are generally dissatisfied with their purchases. Can you share a success story using mr. cooper? Went to refinance, the loan processor (and his supervisor) don't return calls, don't answer emails, or answer their phones. I NEVER is. Great employees at Mr. Cooper The people at Mr. Cooper that help us refinance were some of the best service related personnel we have ever worked with. He is legally entitled have the taxes taken off the mortgage but but you deny him of this right. Rob and Monique were super helpful. I have no other missed payments in my history. Mr Cooper was first mentioned on PissedConsumer on Sep 01, 2017 and since then this brand received 163 reviews.. Mr Cooper ranks 260 of 883 in Loans and Mortgages category. A free inside look at company reviews and salaries posted anonymously by employees. We’re in this together! I was WRONG. Not recommend at all! The people at Mr. Cooper that help us refinance were some of the best service related personnel we have ever worked with. Whether you are considering buying your first home or ready to refinance your 12th, Mr. Cooper is here to guide you through the process. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, I have never worked with a more disorganized and incompetent. Mr. Cooper is a registered service mark of Nationstar Mortgage LLC. They blocked payments from my account. The phone numbers they sent out on the closing instructions don't work. The team of Kevin and Esther was outstanding. Mr. Cooper overview. Do you agree with Mr. Cooper’s star rating? But they just delayed and delayed to respond and tell me to wait. Their focus on a digital experience has made them stand out from traditional … Mr. Cooper is my existing mortgage company. Mr. Cooper is awful. Its a strategy they use hoping you don't want to pay off your loan early. Well if I'm out of work cause of this how can i pay in full after? Anywhere. Why do 39 of 41 reviews give your company one star? Speaking of 'loved,' I loved the $40 fee they assessed me in order to fax my payoff quote to the title company doing my refi right now, too. Quickly refinance your mortgage elsewhere. Made the process easy to follow and understands. Taking Advantage of people when they're most vulnerable. Mr. Cooper was founded in 2017 and is based in Dallas, TX. 425 Mr. Cooper reviews. I feel the company could do more for their employees but overall it has been an ok experience working at Mr Cooper. My previous company for 27 yesrs, no problems. I think they changed from NationStar to Mr Cooper to get away from all the bad publicity they had. I would not suggest if you are human to use this company. When we reached out to Mr. Cooper the sales associate assured us it will be taken care of. NMLS: #2119 NMLS Consumer Access (www.nmlsconsumeraccess.org). Check out what 1,089 people have written so far, and share your own experience. I paid all dues and requested a gesture of goodwill, explaining everything, to repair my credit. Anywhere. Stay Away. This company was given 52 days to close a deal, we were promised 7 days before closing that they were ready. Be WARNED, you will be the next victim. PS. Customer for years never missed a payment, wanted a pay off figure, they want another 30.00 to fax a pay off. The team was very timely and thorough and the process was quick and painless. Entire process was flawless and stress free. Mr. Cooper [App] 2018-12-13 21:9. I give each person from the initial phone call until we closed the highest marks I can. This by far was one of the most professional and dedicated teams I have been fortunate to work with in many years. Because they're all telling the truth. Learn from their stories and discover if Mr. Cooper is right for you! Any class action lawsuit out there with copper please advise. They were professional, friendly, and helpful with information and recommendations. She would even pause to allow me to ask questions.I'm very pleased that I decided to stay with Mr. Cooper for my refinancing. We’re in this together! Got approved but it's a utter SCAM and design to hurt you. Reviews from Mr. Cooper employees about Mr. Cooper culture, salaries, benefits, work-life balance, management, job security, and more. This mortgage company is a two-bit loser. Mr. Cooper is a non-bank mortgage lender and servicer in the U.S. They made the process smooth and were there to answer questions. Learn how to stay safe during COVID-19 in our new guide: Mr. Cooper Mortgage Review 2021 Good for: borrowers looking for lower credit score requirements and those who don’t mind fully remote customer service. I have tried to log in multiple times to only watch a wheel spin so long my phone times out. If it weren't for Mr. Cooper we would have lost our home. Since their rebranding, Mr. Cooper’s mortgage specialists have been praised for explaining products and assisting with the application process. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Do they think that a cutesy website, espousal of socially-conscious values, and the usual "you're holding on the phone so we can offer you even better service...when we get to you" hold messages get it done? The analyst was a bit more troublesome. AmbitionBox has 28 Mr Cooper reviews submitted by Mr Cooper employees.