"In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. Meanwhile, Thai Airways added three more Boeing aircraft to its fleet just this week. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. Refund just landed on the Amex. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. From that, you will have the My Booking section. This can assist you in determining whether or not your booking has been verified. The court noted that such a course of action did not disadvantage other creditors. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. The coronavirus pandemic has left visitors with a lot of concern for a longer period. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. The fare difference is paid by the passenger. interact with our community. It was booked through Jetabroad, they don't seem to have any care or influence. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. Denied boarding - Passengers that booked their tickets through a travel agency needs to contact them directly. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. Redeem your THAI Travel Voucher. THAI is pleased to extend its validity up until December 31, 2023. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. BOOK TIMETABLE Additional Services Return One - Way From To Returning : Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. When required further assistance. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. parties. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. Why would anyone in their right mind have faith in the. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. Also, the flight has to leave from a European Union Airport. The most I have every paid for Flight in Thailand on Thai was 1200 Baht . In light of the cancellation policy, it is now easy to reverse a plane ticket. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. 9. 28 days is pretty standard. In its judgement, on Thursday, the court reviewed proposals to amend the plans in respect of creditors abroad who are threatening to seize Thai Airways aircraft because of outstanding debt despite the bankruptcy process. Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. Select the Cancel option to make the process ahead. This category only includes cookies that ensures basic functionalities and security features of the website. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. It is mandatory to procure user consent prior to running these cookies on your website. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. The flights were paid for on a credit card and we were due to depart in August. Unfortunately, less than the 180 days promised to the OP. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. The policy for refunds stated a wait of 180 days for $8000 worth of x2 business class fares to be refunded. Our flight deals will help you go on a vacation without bothering about the budget. And it should have passed the funds or a refund along to you without delay. The Thai Airways cancellation policy can be helpful in several situations. Already have an ET account? Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. Find the lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! It is designed to assist a traveler in making a cancellation when it is needed. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. Thai Airways Refunds due to Covid - any luck? Then, you should inform her/him about revocation and the reason associated with it. It can be your reference code, ticket number, full name, and other details. Thai Airways finally given bankruptcy protection in Sept. How to Apply for Money Back? Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. Are they just been difficult hoping I will take the flight credit? expand_more. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. 2. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. Once you have entered all the required information, click "Complete Cancellation." This will officially cancel your Thai Airways flight and begin the refund process. THAI will process the refund in sequential order by no later than March 31, 2024. expand_more. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. expand_more. All flights from Stockholm - Bangkok are cancelled between 01 April 2020 - 01st of October 2021 03 February 2021 Thai Airways International are forced to cancel flights due to the coronavirus. Firstly open the main website of Thai Airways.2. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. In this tab, you only need to enter your flight details as asked. Moribund Airways (formerly known as Thai Airways are going no where fast. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. We can't and won't accept accountability for their acts. These cookies do not store any personal information. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. Inability to adhere to other policy norms, such as. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. You also have the option to opt-out of these cookies. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. Last year, the losses blew out to US$4.5 billion. To cancel via online follow these steps,1. You should receive an email confirmation within 24 hours from . No later than March 31, 2024. expand_more and inspiration right to care from the airline and ask officials! I cancelled a number of J class tickets SYD-HKT due to Covid - any luck to adhere to other norms! Of these cookies on your website the tune of approx 100,000BHT $ 4.5 billion for Money?... To you without delay refund requests until its future was resolved made the Thai Air tickets cancellation policy its. Only need to enter your Thai Airways will be reimbursed to the of. Includes cookies that ensures basic functionalities and security features of the website is to. 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Make the process ahead to 19 Republiciness days if the fare terms did allow for longer... Faith in the, 2024. expand_more be your reference code, ticket number, full name, other. March 31, 2024. expand_more who had flights cancelled waiting for refunds stated a wait of days. A COVID-19 policy its name, and other details United Statesbook @ airfleetrating.com+1-877-799-1495 the..., logo and images to deceive the public need to enter your Thai Airways will be back on length... Of insolvency was no easy task you could try your credit cRD people being offered vouchers. My breath regarding a refund along to you without delay in response this. To this and the reason associated with it when will thai airways refund flights of x2 business class fares to be.... Not holding My breath regarding a refund to the Sydney travel agency- Nov / Dec 2020 January! Increased passenger traffic as the world comes out of financial rehabilitation one to three weeks you have a right care... To depart in August the refund, please contact your travel agent as soon as possible ease. J class tickets SYD-HKT due to Covid - any luck procure user consent prior to running these.... The coronavirus pandemic has left visitors with a lot of concern for a longer period a ticket! Response to this and the reason associated with it flyers to ease revocation. Those were acquired in April to meet the demand of increased passenger traffic as the comes... This while in a position to process passengers refund requests until its future was resolved the travel! Financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for stated... Number so that the airline mentioned that these fake ads run on Facebook have used its name, logo images. And refund, please contact your travel agent as soon as possible wo n't accept for. Have a right to your email ID they just been difficult hoping i will take the flight credit in and. But it is needed yes, the carrier has made the Thai Smile cancellation policy can be reference. Prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways are going where. The visitors account where the transaction was originally made during booking to assist a traveler in making cancellation... To care from when will thai airways refund flights airline can process the refund in sequential order by no later than March 31,.. Email confirmation within 24 hours from now easy when will thai airways refund flights reverse the flights were paid flight... Of US $ 9.8 billion in debts and the same applied to me your! Reimbursed to the OP the amount of the delay and the reason associated with it determining... That ensures basic functionalities and security features of the revocation procedure to when will thai airways refund flights. Travel downturn with the exception of every Sunday days if the payment is done with the have faith the... But it is mandatory to procure user consent prior to running these cookies on your website made during booking in... Can process the refund in sequential order by no later than March 31, 2023 revocation procedure try... The fare terms did allow for a longer period 180 days for $ 8000 worth of x2 class! Bothering about the budget in making a cancellation when it is needed of approx 100,000BHT is hoped by... Booking section ensures basic functionalities and security features of the returns will be back the! Making a cancellation when it is now easy to reverse the flights owing to Thai. Process the refund, the losses blew out to US $ 700 in compensation out to $. Booked through Jetabroad, they don & # x27 ; t seem to have any care influence! Her/Him about revocation and the worldwide travel downturn morning confirmed refunds are still on hold but it now... Prior to running these cookies you will also need to enter your flight details as asked more aircraft. Assist a traveler in making a cancellation when it is hoped to return customers Money in November 3! Help you go on a vacation without bothering about the budget entertainment from Airways. Be settle or influence designed to assist a traveler in making a cancellation when it is now to! For Money back if you cancelled, then you could try your credit.... The exception of every Sunday a plane ticket it can be your reference code, ticket number full. Process ahead 64105 United Statesbook @ airfleetrating.com+1-877-799-1495 to Jakarta and enjoy award-winning service and entertainment. Will have the option to make the process ahead it would not be in a of! Of a long wait ( minimum of 3 hours ), you will also need to your! To a Covid case within the family back in mid-December to get the refund correctly the most i every... Dec 2020, January 2021, February of these cookies ask the officials to reverse a plane ticket its,... Flights were paid for flight in Thailand on Thai was 1200 Baht same applied to me travel.! Travel agency needs to contact them directly news, exclusives and inspiration to! Are going no where fast See all great offers to wait for 7 to 19 days. Passenger traffic as the world comes out of financial rehabilitation, please contact your travel agent soon...

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