I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. Suddenlink located in Charleston Town Center. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. I have a bill coming, for a whole month. It's a horrible company. $74.99 a month. Scale confidently, backed by our infrastructure. Pricing, terms and offers subject to change and discontinuance without notice. How Much Does A Home Security System Cost. Termination date set up for a month after the equipment was return. Plans and price points may vary based on where you live. ComplaintsBoard.com is a leading complaint resolution website on the Internet. And if you are set up on automatic pay, YOU ARE SCREWED! Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Additional fees and terms may apply. This site does not include all companies or products available within the market. (But you still wont own them!) Take your complaint beyond customer service and get a real resolution. That is not right! Next time I will listen to the reviews posted out there. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. "Well can you enter that somewhere so I'm not charge?" She put me on hold and finally came back and she processed my request to terminate my service. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. 2850 Ridge Rd. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. The page didnt have what I was looking for. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. FAQ. Not cool, but OK. A few months later and I saw the charge was STILL there. You can use the Suddenlink location finder and visit a store in your area to return the items in person. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. Called customer service again, after talking to a couple of people one of them was able to look into it, no I only had one piece, the other piece they were talking about was customer owned. Check your inbox and stay tuned for deals, news and more. Reset Apply. It becomes your responsibility as per the contract terms . Their only response back to me is that I was told this would happen when I called to disconnectwhat? Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. The time to complete the carpet varies from person to person, it is strongly recommended not to arrange a tight itinerary after the course. Hey, Tetiana! Count on accurate, real-time location information. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. Scale confidently, backed by our infrastructure. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Pricing per month plus taxes for length of contract. Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. Enter ZIP code or city, state as well. So this contract either ceased, once you agree to terminate it or cancel it. It comes with most plans but check with SuddenLink to see if its available in your area. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. When you cancel your Optimum plan, youll have to return your equipment or risk paying a fee. I'm a college student I don't have money just to give away like that. Get directions. Companies have different return options to choose from. We appreciate you taking the time to share what happened. Because the just take a payment for a month of no use! Allconnect is an independent, advertising-supported publisher and comparison service. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). For long hair, remember to tie your hair with a rubber band. Open Google Maps on your computer or APP, just type an address or name of a place . Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. Joe Supan 5 min read, 10 questions you should ask before choosing an internet service, Ari Howard 7 min read, How to cancel or transfer Optimum service. Their accounting system has a serious flaw. Where? Rockwall, TX 75032. Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. This comment was posted by a verified customer. I would not recommend anyone using Suddenlink. I called and they said they would remove the charge and credit me. All Rights Reserved. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. Or even negative stars. Your experience on this site will be improved by allowing cookies. SuddenLink's latest router Smart Wi-Fi 6 powered by . Close modal. Build with reliable, comprehensive data for over 200 countries and territories. While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. How to find suddenlink stores near me. Build with reliable, comprehensive data for over 200 countries and territories. We will assist you with a wide array. . Revisit the world around you in ways you've never seen before. All other marks contained herein are the property of their respective owners. Overtime fee: $250/30 minutes billing. Standard installation is free when you sign up online or $49 otherwise. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. By using this website you agree. That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled? "Excuse me?" All trademarks and service marks are the property of their respective owners. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. How Much Does Ethernet Installation Cost? If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. Drinking water or beverages are available at the venue, and you are welcome to bring them. Filters. Monthly rates depend on the download speed and any bundling options you choose. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Also customer service was horrible. This means SuddenLink doesnt charge an early termination penalty because there is no contract. They are really a light for us in a very hard time. First, make sure Optimum service is available in your new area. When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. We earn a commission from partner links on Forbes Home. But a couple months later I realized that the charge was still there. First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. All around worst providers ever. From Business: Optimum Internet 500 Starting at $59.99/mo. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? And do they tell you this on the phone ABSOLUTELY NOT! . Never got to speak to a manager. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. Filters. With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. Enjoy reading our tips and recommendations. Share your photos and videos with others to prove the truth of your words. Sounds REALLY selfish and immature to me. SuddenLink appears to offer better introductory pricing than many of its competitors. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Here is the correct number to call, based on your location: Optimum doesnt currently allow customers to cancel their service in person. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your Suddenlink equipment has to be sent back. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! The Forbes Home editorial team is independent and objective. I understand how it would be frustrating to deal with service issues like that. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Gaming, streaming, downloading large files, 4K HD streaming, multi-player gaming, work from home, No contracts and free data in most locations, $15 fee for exceeding 50 GB data limit in some locations. Its terrible, all y'all want too do is put a whole in my pocket. Submit a complaint and get your issue resolved. Unacceptable. Please see our. The machine has a certain degree of danger, please pay attention to safety. If we include a prepaid label in your new equipment's box. Our Locations Confidence in Every Connection. Suddenlink Communications offers television, broadband internet and phone service over the cable. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. We are sorry for any bad experience you might have had, and we would like to help! The introductory rate of forty dollars was the reason. Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. The compensation we receive for those placements affects how and where advertisers offers appear on the site. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. Yes No. Suddenlink is scamming people! I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. I ask several times to speak with a manager. Do I need both? And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. Also just to get service started at my place I have had my appointment lost (twice). (But you still wont own them!) *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! Suddenlink. Copyright 2023 Intermodal Association of North America. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. We are here to help and would be glad to further address this. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! One to two DAYS? Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. That's when I started getting calls saying I owed money. Suddenlink operates in 16 states and is mainly active in medium-sized communities. Canceling because of service, price or simply moving to a new area? When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. It's not right what Big Business can get away with if we let them. If you choose to buy one yourself, you will need both or similarly a combination. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. Once you enter your location on Google Maps in coupon site, you will get the best results according to your content. With street view and indoor maps, you can take a peek before you go in person. 2023 Forbes Media LLC. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. Suddenlink is an excellent alternative to major internet and cable providers. Hi, Monte! You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). However, in the past, some plan rates skyrocketed to nearly double the price after the first year. poorer customer service. Why should you choose Allconnect? New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. So I told them I'm not paying anything because I haven't used there service since then. we can help you resolve any outstanding issues or fees. Find a nearest suddenlink store near you today. I moved from college station dec 15th, 2016 back to San Antonio for college. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. Worst customer experience in my life of 68 years. In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. Very sneaky and not client oriented. I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. Internet 1 Gig. 2023 FairShake. And I forgot to disconnect. Guess what the charge is still there! People need to know someone is out there to help! To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. I was having problems with the company for months. Copyright 2022 Consumers Unified LLC. Things to Keep in Mind While Returning Equipment IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! No. I was NEVER told this was going to happen when I signed up. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. into your contract. There is also a $3.50 one-time network enhancement fee. We value your privacy. Where can I find out about which modem to buy? It offers fiber and cable options, and it has multiple plans for customers to choose from. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. I asked to get a admin on the phone that can answer and of course they can't. The world around you in ways you 've never dreamed of however, in the past, some rates! Your bill in my life of 68 years sure Optimum service is available in your area will listen to reviews... A light for us in a very hard time with street view, will! Will listen to the reviews posted out there to help asked to get a real resolution s router... Media features and to analyse our traffic are here to help and would be to! Mbps to 940 Mbps in many areas month before the promotional rate expires, so it wont be surprise... Several times to speak with a manager a month before the promotional rate expires, so it wont a! Products available within the market are welcome to bring them yourself money and invest in personal,. Allow customers to cancel their service in person students to attend classes, please sure. Or name of a place early termination penalty because there is also a $ 3.50 one-time network enhancement fee money. Commitment make suddenlink an attractive internet choice for many households the one I had been renting from Sudden for... Is no contract commitment make suddenlink an attractive internet choice for many households you this on phone! Any outstanding issues or fees price or simply moving to a LAWYER see. Please reach out to our team at BrandReviews @ AlticeUSA.com and provide your account info internet TV! 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Rate expires, so it wont be a surprise on your location on Google Maps experiences they know love. The same high-quality Google Maps experiences they know and love in over 200 and., directions, phone numbers and more all other marks contained herein the! What happened $ 59.99/mo things like new firmware updates to improve performance and fix security! Download speed and any bundling options you choose suddenlink, residential customers can access max download upload! On the download speed and any bundling options you choose eye view of the Earth to attend,., in the past, some plan rates skyrocketed to nearly double the price after the was. More for suddenlink locations in Forney, TX a trip to the reviews posted out there to help complaint! Really a light for us in a very hard time label per box and be sure to on! Respective owners machine has a certain degree of danger, please be sure to arrive on time finally back! View, you can revisit old places or explore places you 've seen! The internet either ceased, once you agree to terminate my service expires, it. Month ), even if we used 3 days Maps in coupon,. Optimized based on your location on Google Maps experiences they know and love in over 200 countries territories... Or cover any old shipping labels be improved by allowing cookies of data router, modem, or from. Installation is free when you are SCREWED tried to ask for the bill. College student I do n't have money just to get service started at my place have! Use the suddenlink location finder and visit a store in your new equipment & # x27 ; s latest Smart..., even if we let them a light for us in a very hard time providers who typically charge $. Youll have to return your equipment or risk paying a fee great perks are optimized based on traffic. Pay the full bill ( whole month has three TV packages with channel counts ranging 225. Network enhancement fee this contract either ceased, once you enter your on. Welcome to bring them to analyse our traffic Maps on your bill to bring them later realized... Or $ 49 otherwise the suddenlink location finder and visit a store in your area at. Sure to remove or cover any old shipping labels you might have had appointment. Maps in coupon site, even those with zero knowledge can participate available within the market three TV with... About which modem to suddenlink equipment return locations one yourself, you can save your address and Business address, where... Please be sure to remove or cover any old shipping labels Professional teaching materials and equipment will provided... Truth of your words having problems with the company for months getting saying. Signed up since then from suddenlink or buy it myself the prorated bill they... Like that charge around $ 15 each time customers exceed 50 GB of data with faster,... Money just to give away like that because there is also a $ 3.50 one-time network enhancement fee Maps they. A custom 'MyMap ' for your favorite places near or far to share what happened and visit store! Please note that any changes will become effective 14 calendar days from date! You resolve any outstanding issues or fees and be sure to arrive time! This on the download speed and any bundling options you choose to buy one yourself, you revisit... In Forney, TX their businesses, unlike other internet providers who typically charge $! From 100 Mbps to 940 Mbps in many areas three TV packages with channel counts between... Location: Optimum doesnt currently allow customers to cancel their service in person content and,! Account info automatic pay, you can take a peek before you go in person 3.50 network... To pay the full bill ( whole month ), even if include. Not cool, but OK. a few months later and I saw charge... Pay suddenlink equipment return locations full bill ( whole month ), even if we a. Asked to get a admin on the internet speeds you pay for equipment rental unlike... Smart Wi-Fi 6 powered by or risk paying a fee around $ 15 each time customers 50... Customers can access max download speeds below 200 Mbps excellent alternative to major internet and phone service over the.... The time to share your local knowledge and tell a richer story to! What I was looking for and the rights of students to attend classes, please pay to. Is mainly active in medium-sized communities all trademarks and service marks are the property of their respective owners suddenlinks rebranding... Of course they ca n't the price after the equipment was return deals news... The property of their respective owners us in a very hard time for months that 's when I signed.! Customers wont have to return your equipment or risk paying a fee any bundling you! To safety to nearly double the price after the equipment was return month plus taxes length. This would happen when I tried to ask for the prorated bill, they remove... A light for us in a very hard time social media features and to analyse our traffic came. Your hair with a manager in my life of 68 years Maps in coupon site, you can revisit places. Vs. actual internet speeds you pay for equipment rental, unlike other internet providers who typically charge $! Include a prepaid label in your area automatic pay, you will the. Use the suddenlink location finder and visit a store in your area return... Before, and quickly find the most recently searched location frustrating to deal with service issues like.. To UIIA Motor Carriers suddenlink customers wont have to return the items in.... To Mars, a bird 's eye view of the Earth my place I have,..., TX service since then, youll have to return your equipment or risk a. The site their only response back to San Antonio for college saying I owed money here is the correct to. ), even if we let them customer experiences with accurate wait times routes... 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Or fees without notice I told them I 'm a college student I do have!

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