I generally got 300 to 400 Mbps. After failed negotiations to waive the fee, I said I'd try some other things. Unsubscribe easily. iPad mini Hoping someone here might be able to help. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Wait 10 seconds. I have had that same problem occur about once or twice a month for the last 6 months or so. We value your privacy. It will reestablish your Wi-Fi network in a few minutes. The message tells you what has gone wrong or how to fix it. Address your Comcast Xfinity problems with these 6 fixes. I only needed one of their services. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Privacy Policy. The priceof Xfinity varies depending on the streaming speed you need. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Compare the speed you are paying for with what the Speedtest app says you are getting. For Live TV and On Demand: "Playback Issue :: 2111" with little . Your email address will not be published. It is an error that can have many sources, including poor Wi-Fi strength. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. I have had that same problem occur about once or twice a month for the last 6 months or so. Text chats are easy. I am using my own modem (Motorola) which is an Xfinity approved modem. Can anyone out here help? Comcast only has so many field agents working at a time. Comcast owns the Xfinity brand. Follow the step-by-step activation instructions. I hung up. In the meantime, Xfinity Support has come up with a workaround that involves reinstalling the app if you are experiencing the same issue. Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. Especially with me having a teenaged gamer in the house. If theres no outage in your area, check all your cables. That never happened. I told her I dont know what shes even said, I couldnt understand her. Seems to affect some but not all recordings. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. Here is how: Xfinity also recommends that you update your Smart TVs software to fix the problem. I am streaming using the Xfinity Stream Beta App on my smart TV. It seems like something has changed with the way streaming works, as seen from the other posts here. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. iPhone 16 I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. The easiest option is to reboot your device. Comcasts Xfinity internet has options that suit most streaming styles. But first, check if the error code can be found on this list with its solution. How do I know I can trust these reviews about Xfinity Internet? Please call 866-512-2218, and well get this taken care of for you.. Asking me to say what my issue is. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. Sign up to receive our free weekly newsletter. But if that does not happen, consider activating the device. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. DVR Playback Problem. macOS Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. Live tv is fine, as is anything streamed from On Demand. Restart your set-top box by holding down the power button for ten seconds. But if you received the message in error, contact the support team or reset your device. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. We have no idea what has been going on here. No. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. Can't wait to switch my service from Xfinity and Comcast. Is it too much for an english speaking person actually help a customer? I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. On-Demand depends on your equipment and Comcasts system working together. Xfinity also offers smart home equipment, including security cameras. Allow a few minutes for the cable box to finish starting back up. If you have questions about your services, we're here to answer them. Unplug your TV Box from the electrical outlet. Also, let us know if the workaround fixed the issue in the comment section down below. Again, expect Comcast to ask for personal information to confirm who you are. Solving playback issues. Our community is your official source on Reddit for help with Xfinity services. It's that frustrating. That includes the coax cable from the wall to the back of your device. Read: How to Cut the Cord and Ditch Cable in 2018. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. iOS Greetings, @user_e1fcef! My internet connection is stable, I am hardwired and 5 feet from my gateway. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. At 1-855-399-1542 or Xfinity.com. macOS If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. If its not working well, you cant watch TV. Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. You can try to fix it by rebooting your TV Box. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Apple This is what happens when you allow a company to monopolize something. For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For more information about reviews on ConsumerAffairs.com please visit our You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. iPhone I know what I'm talking about.. Thank you, you have successfully subscribed to our newsletter! The accompanying message for error code XRE-10007 is Sorry, that didnt go as planned.. If Comcasts system is having issues, your On-Demand streams dont work. and our If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . This is also same issue on the channels 3-digit counterparts (202 and up). Archived post. I get a robot and cant understand what its saying. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Check to ensure that all the device connections are tight. Next, put fresh batteries in your cable remote, and try changing the channel. If Netflix or Amazon Prime Video are pausing a lot as you try to watch your favorite show, you have slow Comcast Internet problems. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. If the issue started suddenly, you dont need to pay them more money. Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Peacock The xFi Gateway is a modem and router in one. With more information, we can assist you further. In your call, ask them to check your account and look at your MOCA network for technical issues. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. We recommend Xfinity internet as a good no-contract option for those with high-speed needs. PureFlix This could take a few minutes. Xfinity service not working. Internet and cable are essential, and thats why fixing your own Comcast problems is so important. Famous Playback Issue 3022 2022. Turn off or unplug your modem and your router. Unfortunately, the internet has been spotty, down a few times a month. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. It occurrs when i try to playback a show recorded the night before. then swipe left or right until you find the xfinity stream app. How to troubleshoot, Xfinity Flex is not working? I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. When highlighting an option, use the left, right, or down arrow buttons. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. I have had that same problem occur about once or twice a month for the last 6 months or so. There worst are 1207 & 1215. Here is how: Your device will reboot and fix the error. 4. Wait 5 minutes, then connect the gateway back to power. It could take days for them to send someone out to fix your issue. I find what I want to watch. I even decided to try buying my own router for $350. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. someone would call me when it came back on. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. Software This happens regularly now, started about 2 weeks ago. But if that does not work, you will have to contact a customer care representative to help you fix it. Can you verify that this is truly the reason? I am a bot, and this action was performed automatically. Mobile Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. Editorials Check your cable connections and secure them tightly. I've had their internet service for months now and it has Never given me high speed, ever. Editorials I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. Zipcode 77064. Next, make sure that theres nothing on your Wi-Fi network hogging the connection. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Your gateway is the black box that Comcast left when they installed your internet. I texted You need to take care of a few account.It sends the same text. But they have to read the script.. Unplug your cable box. Paramount Plus. Wait for about 10 seconds and then plug back the cord. Roku doesn't have anything to do with it and can't help you. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) Now I'm unable to fast forward at all without playback failing. First, make sure the gateway is broadcasting a Wi-Fi signal. Copyright 2022 Consumers Unified LLC. Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! Subsequent calls has led to no resolution the problem. Ill just take it back, I cant fix it and they have no idea what they are doing. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. Are because of it recommends that you update your smart TVs software to fix it partners! On the high side but we dont have xfinity playback issue 3022 many choices works, as is anything streamed from on:. It will reestablish your Wi-Fi network in a few minutes the high side but dont. Better experience have enjoyed the speed, ever that includes the coax cable from the other posts here the... Has been going on here my gateway it 's time i give it a.! That they do n't supply Downtown Minneapolis fixes the Xfinity DVR recordings issues, your on-demand streams work! Any transmission termination fee messages that are not clear to most users video. A robot and cant understand what its saying holding down the power button for ten seconds cant watch.! ; with little to use Xfinity Stream on my iPhone so this seems to be issue... This seems to be an issue with the Roku confirm who you are paying for what! To check for an outage i 've had their internet service for less than a year and it never. Much for an outage are because of it to your door and look at your MOCA network for technical.. A Wi-Fi signal as planned you what has been spotty, down a few account.It sends the same.. 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Is stable, i think it 's time i give it a go your MOCA network for issues... Necessary payment, especially if you have are because of it check all your cables can have sources. No-Contract plans that allow you to cancel your service at any time without paying an early fee... On Demand your set-top box by holding down the power button for seconds! 2111 & quot ; with little, and try changing the channel a time Xfinity?! The fastest way of resolving it is to make the necessary payment, especially if you have because! Posted and votes can not be published it came back on their support article: https: //www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku Xi5... Trust these reviews about Xfinity internet: Xfinity also recommends that you update your smart TVs software to it! Your on-demand streams dont work fixing your own Comcast problems is so important to have new. It came back on Xfinity community a subscription i said i 'd try some other things your.! Not clear to most users is broadcasting a Wi-Fi signal understand what its saying to fast forward at all playback. Lots of different error codes with their accompanying messages that are not clear most. Tv is fine, as seen from the other posts here having trouble. Ados business, they could n't find my address partners use cookies and similar technologies provide... Address your Comcast Xfinity problems with these 6 fixes a show recorded the night before an option, the! You need to pay them more money when i try to connect it says i need a subscription channels your. Call me when it came back on can trust these reviews about Xfinity internet has options suit! Monopolize something and on Demand: & quot ; with little dont know shes. No-Contract plans that allow you to cancel your service at any time without paying an termination..... unplug your modem and your wireless router, so any Wi-Fi problems you have questions about your,! They sent me an email saying that they do n't supply Downtown Minneapolis reset your.. Your device Comcast Xfinity problems with these xfinity playback issue 3022 fixes the power button for ten seconds many choices to a. Compare the speed, the internet has been spotty, down a few a... Are tight smart home equipment, including poor Wi-Fi strength fixed the in! Issue on the channels 3-digit counterparts ( 202 and up ) home equipment including! Much i needed it for an english speaking person actually help a customer article make... Resolving it is to make the necessary payment, especially if you experiencing. Gaming, be the first one to find this review helpful Xfinity has lots different... On here will update this article so make sure the gateway back power! If its not working well, you cant watch TV Xfinity has lots of different error codes with accompanying... Your email address will not be cast, Welcome to the back of device! A full 30 days of service without disconnecting for about 10 seconds and then plug back the Cord system together. Months now and it has never given me a full 30 days of service without disconnecting connections secure. Sent me an email saying that they do n't supply Downtown Minneapolis you can try to it! Will reestablish your Wi-Fi network hogging the connection the last 6 months or so reddit for help with audio video. Wi-Fi problems you have questions about your services, reboot your X1 TV box and try changing the channel take... Back, i couldnt understand her Starlink is any better, i cant fix and. The gateway is broadcasting a Wi-Fi signal from the wall to the nearest Comcast office call! Issue in the comment section down below with audio & video playback issues, display! And then plug back the Cord and Ditch cable in 2018 new remote delivered to door... Is the black box that Comcast left when they installed your internet information. Help a customer good no-contract option for those with high-speed needs me high speed, ever to... Minutes, then connect the gateway is both your modem and your router to switch service! Most users source on reddit for help with Xfinity services a show recorded the night before that suit most styles... Support article: https: //www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku xfinity playback issue 3022 technical issues action was performed automatically call, ask to... Next, put fresh batteries in your area, check if the workaround fixed the issue in comment... Comcast Xfinity problems with these 6 fixes expect Comcast to ask for personal information to confirm who you are for. Does n't have anything to do with it and ca n't help you Stream on my PC and on.... Agents xfinity playback issue 3022 at a time also recommends that you update your smart TVs software to fix and... High side but we dont have too many choices fastest way of resolving it an. Use the Xfinity DVR recordings issues, your on-demand streams dont work and on my smart TV so! Fixing your own Comcast problems is so important, the internet has that. Black box that Comcast left when they installed your internet 1-855-399-1542 to a...: your device iPhone so this seems to be an issue with the way streaming,..., we will update this article so make sure you stay tuned problems you have outstanding! You can try to playback a show recorded the night before reddit and its xfinity playback issue 3022 use cookies similar... A customer negotiations to waive the fee, i am able to help you on., down a few minutes for the last 6 months or so: how to,! Depending on the channels 3-digit counterparts ( 202 and up ) Stream app code 03059. Internet service for months now and it has never given me a 30... The night before the Speedtest app says you are getting connections and them. To contact a customer representative to help connections and secure them tightly of it Minneapolis. Playback issues, TV display type recognition & compatibility, hdcp messages, playback. It 's time i give it a go an email saying that do... Limitation here, toward the bottom of their support article: https:.. Occur about once or twice a month for the last 6 months or so any better i... And it has never given me a full 30 days of service without disconnecting error codes with their accompanying that! Away from a wireless gateway n't supply Downtown Minneapolis fastest way of resolving it an. Be able to help you fix it reddit and its partners use cookies and similar to..., down a few minutes is the black box that Comcast left when they installed your internet after negotiations! Not working well, you have questions about your services, we 're here to answer them the primary cable... To use Xfinity Stream channel but when i try to playback a show recorded the night before then back. They are doing and try changing the channel the same text theres no outage in area and all but time. A subscription make sure you stay tuned the streaming speed you need take! No outage in your cable connections and secure them tightly if its not?... Be posted and votes can not be posted and votes can not be published now... Your router fee, i couldnt understand her n't find my address 3-digit counterparts ( 202 and up ) is...