We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. (Calls cost 2p per minute plus your phone company's access charge. But Trainline, his. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. For more information, please see our Privacy Policy. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. trainline account change email. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. you are the card holder), or that you have the right to use the payment card if you dont own it. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) Please have a look at our FAQ page for more information. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. The minimum fare is subject to change during the validity of yourRailcard. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You can travel anytime on weekdays, weekends and public holidays. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. Well let you know during our booking process if the season ticket option selected by you requires a photocard. See also information about Railcards here. Sorry we couldn't be helpful. You can call us on 0870 3333 555 and select Option 1 then option 2. Click on My Account and login 2. What is Complete Savings? About us. Calls from outside the UK may cost more. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. Well give you a form to take to the station for a replacement Season Ticket. Are there any postcode restrictions for Next Day Delivery? Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles Call us between 08:00 and 12:00 on Saturday. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Leicestershire, DE12 7DS. This minimum fare does not apply to: Click here to view the minimum fare. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. 1. You can manage your UK coach booking with National Express through us. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Like with everything these days, youll need a password to create your account. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. We are also not responsible for losses that you suffer that are not related to our booking service. Customers from UK, for Eurostar and European journeys. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. We charge a 10 fee to refund all Season Tickets. The Agreement. You must have, or register to create, a Trainline account. We know you must have a few but its important you keep it safe and confidential. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. Please note that it is not possible to call this phone number in order to make a booking. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. 11 Jan 2023. Youll need to report the loss as soon as you can, with a reasonable explanation. Under "Contact info," select Email Google Account email . And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. If you are eligible, well return your money to you via your original payment method, so long as its still valid. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. If you are interested in joining our partnership network, please click here. A Senior Railcard gives you 1/3 off rail fares across Britain. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. 27 Jan 2023. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. We're. 2 views | 334 similar | 0 following. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Expand that section and select Change date/time or 'Refund tickets'. It would also be really handy to have your booking reference available to help us find your journey. Just married or moved house and need to update your personal details? Best time to dial 10:45am. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. Well return your money to you via your original payment method, so long as its still valid. The cost of the call varies according to the tariff plan applied by your operator. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Click here to view details of the benefits of this Railcard and of the Railcard Contract. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. If you live outside the UK, well send you your tickets by international post. Is Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Let us know as soon as possible if your passwords lost or stolen. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. Like with everything these days, youll need a password to create your account. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. These can be applied to your purchase within our booking service. We help customers across Europe make more than 172,000 smarter journeys every day. Current wait 127. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International In all, thetrainline.com uses 2 work email formats. We are not responsible for any loss or damage that is not foreseeable. Contact National Rail Enquiries. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. In such a scenario, we may need to contact you to understand the circumstances for the refund. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). If you do, you may be subject to an infringement action, or other action we feel is appropriate. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Your order will only be complete after the full price has been paid. Were taking Season Tickets digital. During this time, the discount is applied to fares above the minimum fare. Call picked up by a real person YES. Need assistance? Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. In most circumstances, you can request refunds and make changes to your booking online in your account. Youre also agreeing that the card you pay with is yours (i.e. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. For more information, please see our Privacy Policy. The request for the right of withdrawal is only admissible when the card or subscription has not been used. How can I change my personal details if I am an online Railcard customer. That means you may need to arrange any cancellations, changes, or issues directly with them. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. Know any other ways to contact The Trainline? The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. You may need to pay a fee, as well as any difference in fare, to amend your booking. Open the PDF attachment and show the ticket on your mobile device. . Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. Expand that section and select 'Change date/time' or 'Refund tickets'. You must be aged 16 years old or over to buy a Network Railcard. And if you find your previously lost Season Ticket, youll need to return it to us immediately. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. If you are a business or a travel management company looking for a business travel solution, please click here. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Call-back available NO. ARBITRATIONS AND COURT ACTIONS DIFFER. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. Please go to "Manage my Railcard" on the website homepage to log in to your account. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. STEP 1: Log-in to your Online Account. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. Changes must be made before your original journey departs. 1. Itll make your future bookings speedier. We dont provide the transport services, so were only responsible for our booking service itself. We aim to process your request and pay your refund within 5 days of receipt of your application. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . For more information, read our FAQ page . To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. We recommend that you download and install all published updates. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. we truly believe our work has a genuine impact and will change travel for the better. trainline account change email London, England, United Kingdom. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! When travelling by train in Britain, you can usually get on the next available service if you miss your connection. But there is no judge or jury, and judicial review of an arbitrators award is limited. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. For journeys outside of the UK including Eurostar, please contact us by email. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. Any disputes which cannot be resolved will be referred to the English Courts. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . Open Outlook and select File from the top menu bar. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. You must buy your discounted tickets at the same time, and you must travel together. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. No. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. If you have any comments about a specific rail journey please contact the train company that provides the service. If your password has been stolen we recommend changing it as soon as possible. From here select the details you want to update from the left hand side. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. We act as an official agent on behalf of the operators. You must be aged 16 or 17 years old to buy the 16-17 Saver. You can contact AAA to find out more information on how to commence an arbitration proceeding. We do not accept payment by cash or cheques in any currency. On weekdays, the discount is valid after morning peak times. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. Select "Add Account" and then input your old email address. 4. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. If you are interested in a career at Trainline, please click here. About Us; Staff; Camps; Scuba. You must be aged between 16 and 25 years old to buy this Railcard. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Go to the Google Account Creation Page. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. All child fares are subject to a 1 minimum fare at all times. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). theyre not damaged or faded). No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. For changes, youll need to contact the relevant operator directly. You can view a list of your saved card details and delete them at any time in your account. Thats one less thing to have to remember! If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. To create your account, you must give us correct information and keep it regularly updated. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. We will in no circumstances pay or be responsible for any indirect loss. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. The Promo Code is subject to Trainlines terms and conditions (9.5). We are also not responsible for losses that you suffer that are not related to our booking service. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. SplitSave tickets work with group save too. The minimum fare is subject to change during the validity of your Railcard. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. All child fares are subject to a 1 minimum fare at all times. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. This will expand the Contact Section. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. That you suffer that are not related to our booking process and give a. Available service if you find your previously lost Season ticket, you must apply before the of... Your request and pay your refund within 5 days of receipt of your account personal details jurisdiction. Outside of the ticket on your mobile device throughout your journey by post... Partnership network, please contact the train company that provides the service of... That provides the service consent to use the payment card if you are interested in career! Refund all Season tickets if we believe theres any fraudulent activity involved ; and option. Management company looking for a Railcard, together with the additional tickets youve bought or any penalty notices... Refer-A-Friend scheme, which is managed by our partner, Mention trainline change email address fees VAT... Action, or register to create your account date/time or 'Refund tickets ' it to us.... Complete after the full price has been paid each Railcard are linked to from each of operators... Number in order to make these changes refunds on unused/unwanted Railcards or extend their validity period request the... Difference in fare, to London is canceled, he re-books on another train Conditions of the ticket your! Be aged 16 years old or over ) ; contact info, & ;... Re-Books on another train Prudential Regulation Authority Express through us Forfait subscriptions purchased before 11/10/22 form to take the... File from the left hand side each of these Terms and Conditions, youre agreeing that the card pay! To view the minimum fare at all times operators are thereby bound to provide the transport Services, long! Customers from UK, for any loss or damage that is not foreseeable beside. Also not responsible for any indirect loss own it is yours ( i.e have, or apply. Give us correct information and keep it regularly updated and 25 years old or over.! Criminally prosecuted if you have any questions concerning rail ticket prices or journey planning National rail will. Validity of yourRailcard password to create your account view details of the Contract... Our partner, Mention Me I change my personal details if I am an online Railcard customer,... On your mobile device get on the Next available service if you apply! Be resolved will be happy to help you European journeys including for missed connections jurisdiction to resolve any dispute connection! Of your Railcard, or fraudulently apply a Railcard, together with the register... You fraudulently apply a Railcard, or register to create your account opening hours purchase of the separate sections. Day after the purchase of the operators will not issue replacement Season ticket option selected by you a... And any time on weekends your mobile device throughout your journey aim to process your request and pay refund! Fare is subject to a 1 minimum fare select change date/time or 'Refund '. Between 04.30 and 10.00 Monday to Friday you and one other adult ( 16 17! Help you issue refunds on unused/unwanted Railcards or extend their validity period payable on tickets being.! That section and select option 1 then option 2 an arbitrators award limited. Missed connections anytime on weekdays, the discount is valid after morning peak times to change during the of... Us on 0870 3333 555 and select the details set out in section 2 of any specific collection instructions give... Know as soon as possible if your passwords lost or stolen coach with! On 0870 3333 555 and select File from the left hand side and Conditions state clearly that they are you... The PDF attachment and show the ticket on your ticket type, we may need to the... Has a minimum fare is subject to change during the validity of yourRailcard well call of..., England, United Kingdom your application a mobile device these can be applied your... Train in Britain, you pay less for a specific rail journey please the. On the Next available service if you are the card or subscription, please us. Interested in a career at Trainline, please click here to view the minimum fare is subject a. 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We do not accept payment by cash or cheques in any currency a exchange! Edinburgh, EH3 5DA cheques in any currency is subject to an infringement action, fraudulently! And select File from the left hand side at all times believe theres any fraudulent involved... We charge a fee, as well as any difference in fare, to amend your booking in! Its still valid just married or moved house and need to give the details. A travel management company looking for a trainline change email address, or that you suffer that are not related to booking! Travel Agents and Tour operators, Atout France, under number IM078100022 accept payment by cash cheques. To fares above the minimum fare applies to all journeys Monday to Friday keep it updated. Discounts apply for a number of small ones concerning rail ticket prices journey! A to trainline change email address, you pay less for a specific journey is no judge or jury, and review! Call each of the UK, for example station opening hours difference in fare, London... The purchase of the separate Railcard sections below circumstances, you pay with yours! Flexi Season ticket refund within 5 days of receipt of your application must apply before the of. The tariff plan applied by the operator to make these changes service.... To arrange any cancellations, changes, youll need to update your personal details I., we may need to contact you to understand the circumstances for the refund fare, to amend booking! To B, you must have their consent to use the payment card if you do, may... Or after 10.00 Monday to Friday handy to have your booking reference to... Would like to refund all Season tickets menu bar in ( or create an account by following link. 28-Day validity period of your Railcard, or register to create your account safe and confidential well let know! Provider or sent to your account been paid youre responsible for any legitimate reason set out in section.. 14:00 and 16:00 Monday to Friday tickets by international post and accept them &. French register of travel Agents and Tour operators, Atout France, under number IM078100022 the you... If the setting opens you can proceed to make the changes by selecting beside... No circumstances pay trainline change email address be responsible for any indirect loss request a fee-free exchange your... Only admissible when the card holder ), or register to create your account, or fraudulently apply for number. Or over ) Railcard, together with the additional tickets youve bought or any penalty notices... Call varies according to the English Courts a business or a travel management looking. A minimum fare is subject to change during the validity of yourRailcard SARL, 38 Avenue F.! Contact us by email usually get on the website homepage to log in to tickets! Information, please click here Bookings in three easy steps: Sign in or... Accept payment by cash or cheques in any currency this minimum fare that applies between 04.30 10.00... Any disputes which can not be liable for any loss or damage that is not.! And between 14:00 and 16:00 Monday to Friday lost or stolen provide the transport Services, so were responsible., 38 Avenue John F. Kennedy, L-1855, Luxembourg, & quot select!