If your Senior Pass has been stolen, report it to the police. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Your new pass will be not sent until a week before your old pass expires. You can find out more information about the DVLA standards onlinehere. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. If you change yournameyou must take your pass and proof of your new name to a, . . We will replace stolen passes free of charge on production of a valid police incident number. If your Senior Pass has been stolen, report it to the police. Please try again. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Mersey Ferries also offer a range of cruises. For more details please go to click here to find out which local council issues your pass. Click here to see if your address is within Merseyside. Best . Your phone company may add its own access charge, but they will tell you about this. We can check the chip in your pass at one ofour. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). Eligibility. endobj 1 Mann Island, L3 1BP Liverpool, UK You will be asked to enter you card numbers, expiry date and year. You will need to book yourself an appointment in a participating Surrey library. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Apply for a disabled persons bus pass. Get In Touch webform and complete the Fix It / Report It option. You may be asked to confirm your National Insurance number or other personal details. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Merseytravel provide bus services to West Kirby Grammar School from local areas. You will need to complete the relevant surrender form that is available to download online via the above link. We only accept the following: A copy of your photo card driving licence or. We endeavour to contact those members directly if we are not able to accommodate your request. We cannot refund this fee if you later provide a crime reference number for the incident. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Enter the amount you want to be refunded and click Submit. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. /Type/ExtGState Merseytravel are also in charge of the bus stations and shelters across the borough. From your bus driver. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Please note - we cannot replace lost or stolen passes via email. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You may be asked to confirm your National Insurance number or other personal details. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. This same problem is also common with the letter D and C etc. You can renew your bus pass up to 8 weeks before it expires. Merseytravel Centres: Locations and opening times. have reached the state pension age for women. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. How will my personal data be used and stored? You must call into a Merseytravel Centre. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. Applications for school travel support take 30 working days to process. /Subtype/Image February 26, 2023 . As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. There may be a 10 charge for the replacement of a pass sent to an out of date address. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . w !1AQaq"2B #3Rbr You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. You'll need to pay an administration fee of 10. merseytravel fast tag login. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. ck3 alexander the great dna. %PDF-1.4 Travelling with a companion. Term time passes are valid Monday to Friday, until 8pm, during term time only. passport size. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We aim to have normal service resumed as swiftly as possible. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Pensioners face bus rule change. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. Can I still travel if I lose my pass and I am waiting for a replacement? Before we can check this further for you, it is worth considering what time you purchased your smart ticket. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. If you no longer use the transport you will need to tell us or you will still be charged. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. 1 0 obj can i use my greater manchester bus pass in blackpool Harekete Ge. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. taken against a white or pale background. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Please make sure that you provide details of your old address, your full name and date of birth. February 27, 2023 equitable estoppel california No Comments . Replacing stolen passes. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Please send photocopies, not the original documents. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. as the ANPR Camera will only read those approved by the DVLA. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. For full details on how we manage your personal data please refer to our Privacy Notice. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. I have lost my pass/it has been stolen. Each coupon is valid until January 31, 2023. Travel concessions for people with a disability. A letter from GP/Consultant confirming the loss of use of both arms. . << Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. 2 0 obj Changes to the older and disabled bus passes - times of travel. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). For details of all our locations and opening times please click here. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. If you apply online you may have to wait for a few days for your application to be processed. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. My pass does not scan on buses within Merseyside. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. We will not charge you for a replacement pass if you have changed your name. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Write by: . There is no need to send your old pass - we only need proof of your new address. merseytravel birkenhead bus station phone numberNitro Acoustic. Please send photocopies, not the original documents. Liverpool Lime Street is currently closed to the public due to a security threat. /Height 596 We will not charge you for a replacement pass if you have changed your name. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. A bus operator in the North West. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. /Length 16938 I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Where can I send my feedback about my local authoritys services? 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