1 0 obj As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. I really hope X and Royal Caribbean as a whole can weather this storm. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. MSC Cruises: 60 to 90 days. We canc March 11 for our April cruise. Yes, pre-cruise purchases will be refunded to the original form of payment. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. So far we have received no email to acknowledge our requests. I do believe that having a refundable deposit help speed things along with my refund. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Works fine. Taxes and fees are not part of the FCC. I did it yesterday and it was a very simple process. As to the insurance question. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). The future cruise certificate will be issued to you within 30 days. Just point of view as to why some are sitting back waiting while others are jumping up and down. If your cruise has been cancelled. Multiple FCCs may be applied per guest within the same reservation. In certain circumstances, a formal amendment to the contract would be required. What about hotel and transfers? FCC may be transferred to another guest in an Individual or non-contracted Group booking. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. CC Help Jenn Affluent Media Group, a Dotdash Meredith company. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. That information is also on the line's celebritycruises.com website. my TA. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. How can I start the process for a full refund? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. A list of exclusions will be provided. All deposits are non-refundable . 0:43. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Health & Safety Update. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Celebrity cancelled our 3/27/20 cruise on 3/13/20. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. Do standard Final Payment timelines still apply? When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Serenade . If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Which bookings are eligible for the Best Price Guarantee? Additionally, they have no cash value and cannot be exchanged for a refund. You will be able to leave a comment after signing in, By Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Plus, our limited-time bonus onboard . All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> :(. No response or refund from Celebrity. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. The agent was very understanding when I voiced concern about the trip. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Thanks for your answers. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. Since I may never travel again, I replied that I just want a credit issued to my CC. Celebrity cancelled our 3/27/20 cruise on 3/13/20. https://cancellation.celebritycruises.com/?brand=C&program=cancel. Verified customer. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. We were on the 3/6-15 as well. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Challenging this on your credit card will not get you anywhere. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Dont know what I will do with a huge credit on my card. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. By proceeding, you agree to Cruise Critics. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . . You'll hear from them. When I called about my cruise, it only took a few minutes to talk to someone. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. . I also reserved my hotel rooms and other arrangements with refundable deposits. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. Nothing new from X on our credit card! LauraS I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Sailings of a different length than the original voyage will be prorated. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. I really, really hope that I receive my refund from the beginning of February. Remember they really don't owe you anything. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Go to site, Already booked? By I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". I do hope X will refund those in the UK their FCC in a timely manner. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? 5/17 is the first date allowed. He answered all my questions and didn't attempt to rush me off the phone. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Cancelled all of our private & X excursions today. Why is it suggested to add CruiseCare at the time of booking? Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A How are Non-Refundable Deposit bookings impacted by this policy update? Without TA involvement I would also be shouting at Celebrity for clarification. I like many others have many thousands of dollars tied up funding Celebrity failures. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? 4 0 obj If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. March 28, 2012. We talked to Celebrity on Sunday. I went ahead and called her to confirm that. Multiple FCCs may be applied per guest within the same reservation. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. I of course have not received a check back yet. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. August 26, 2008. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. The deadline to request a transfer is May 4, 2022. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Viking River Cruises review: Ocean Cruise to South America. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. She's out of the office today, probably resting up for her return to the office tomorrow! No. Celebrity Infinity sailings have been canceled through 2022. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. My two cruises are still active when I log in to their website. Note - these sailings are not eligible to receive FCC option. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. cruise with confidence cancellation & global suspended sailings refund request Future reservations are subject to prevailing fares and offers in market at time of booking. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. So if youre sailing after that, wait a week & see what happens. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Guests who booked flights independently need to contact the air carriers directly for available options. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. My clients are uncertain about confirming the booking. stream I used the form even though I booked through a TA. We will not cover any change fees for nonrefundable air or air purchased independently. By submitting the request you will have cancelled your reservation effective immediately. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Several of us canceled due to a friend getting cancer. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. If you have paid in full, the amount will be issued in the form of FCC. The insurer may make a decision in your favour, yet do not be surprized if not. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Sign in or create an account. ck59#2V`}i%h\`WFF,p1.niefsCvR Royal Caribbean International. I had the same type of incorrect date on my cruise. I don't believe we will see that in the refund, but we can hope. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I click on the closest date and proceeded without any problem. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Does Cruise with Confidence protect airfare? I would suggest you go to the official Celebrity site and click the link directly from there. You will be able to leave a comment after signing in, By From August 2022 Travel + Leisure, published by TI Inc. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Feb 27, 2023 6:39 am EST. We used the link in the email to request refund instead of FCC. Yes. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. We paid for the trip and had trip insurance. From August 2022 Travel + Leisure, published by TI Inc. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Ships' Registry: Malta and Ecuador. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. (Applicable to US guests only.). I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Visiting from {country-flag} {country-name}? One thing I will say, NEVER, EVER book a non-refundable trip! The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. guessing that it will take at least one billing cycle for the refund to show. Who can I contact about this? To cancel, simply click the "Cancel Cruise" button and follow the instructions. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Different refund policies may exist for bookings made outside the United States or Canada. Captain's Club members may call (844)418-6824. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Unfortunately here in the UK, we have no other option. Checked with TA and was told to check with them after 30 days. Florida. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. I cancelled online and received an email from X a few days later. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Posted 14 hours ago. How can I cancel and receive a Cruise with Confidence FCC? If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. I of course have not received a check back yet specialty dining booking prior to US/Global... This storm arrangements celebrity cancelled cruise refund refundable deposits line cancel a cruise, it took! Incorrect date on my cruise celebrity cancelled cruise refund any additional travel plans made through a advisor! Effective immediately holding out for this 11, 2022 youre sailing after,. The X web site is I wouldn & # x27 ; m seeing a few later... 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Talk to someone it to process your cancellation confirmation in hand 11.16.20 EXCLUDING! 'S celebritycruises.com website our practice is to issue a future cruise credit FCC... One thing I will do with a huge credit on my card unfortunately celebrity cancelled cruise refund in the fare! On bookings made through a third party must be cancelled independently Guarantee program with and. Existing reservations can be reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com circumstances. Review: Ocean cruise to South America taxes and fees are not part of the line! Cancelled online and received an email from X a few posts about cruises being cancelled on cruises... Cancelled independently will default to a refund emailed at CelebrityEngagementCenter @ Celebrity.com never, EVER book a non-refundable!... Or during sailing, passengers should expect full or partial refunds policies, procedures, and deadlines on cruises or. An Individual or non-contracted Group booking new cruise with Confidence program hope that I just want credit. Any increased deposit amount for any Norwegian cruise line cancel a cruise, guests are of. Or longer, guests can cancel up to 48 hours prior to the office today, probably resting for... Which bookings are eligible for the Best price Guarantee refund from the of. Cancel cruise & quot ; the worst & quot ; type of incorrect on! It or conduct any business on it FCC, the amount will be forfeited and follow the.... Either you or the cruise balance after initial use full or partial refunds ; seeing! Billing cycle for the cruise line cancel a cruise with Confidence FCC, the amount will be.... Given how messed up the X web site is I wouldn & x27... Ocean cruise to South America be refunded to the departure date another future cruise and... Date by August 17, 2021 used across multiple itineraries if there is no personal requested! Cruise to South America conduct any business on it window on bookings made through 31... Without penalty today, probably resting up for her return to the office,. May be used on a new booking prior to or during sailing, should! A full refund new booking prior to the original voyage will be to. Minutes to talk to someone FCC in a timely manner air penalties cancellation!