170+ years of innovation. I Unfortunately, I can no longer in good conscience trust that Amtrak to afford me the most basic of decent treatment. Instead, the one "employee" (and i use that term loosely, as they were dressed in amtrak clothes, but really didn't do a job), told me to take her 4 cars back, where I had just come up from, and find seats there. We have the Coaster and Metrolink for the "slow train" approach, and we count on Amtrak to be the "expresss". Get immediate support for your Amtrak support questions from HelpOwl.com. Just share your your contact information and we'll be in touch. I had looked forward to utilizing Amtraks services in the future to explore CA as we recently moved here from TN. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Talk to Julie, Amtrak's virtual assistant. Please direct other comments, questions But no. Call 800-872-7245. 22 8. Classic and well known routes across America. Philadelphia, Pennsylvania, United States View. 0800 047 4766; Colombia. "short" distance passengers together into one packed car. Cloudflare Ray ID: 7a14bcbb4e9aefda Required fields are marked *. I take Amtrak frequently between DC and NYC and I love every minute of it. . 7,563 talking about this. The National Railroad Passenger Corporation (Amtrak) was created by the Rail Passenger Service Act of 1970, as amended (49 U.S.C. They have always greeted me with a nice smile and a business like attitude. The action you just performed triggered the security solution. Walls, windows, mirrors, floor, bathroom. We had a great time, both on the train and also at GNP. Our trip was on June 18th and I called on June 30th, so nearly 2 weeks and it wasn't a problem. NRPC 3107 (Rev. . How can I learn more about the Travel Protection you offer? Combine the best of land and sea with these vacations exploring the breath-taking beauty of Alaska. No food for entire train from Nebraska through Missouri even the snack car was empty. After-hours emergency contact information is provided at all hours by calling any of the offices. Lopez contacted Amtrak customer support and asked for a refund. Now they say send another letter if I disagree! In a panic, his mom called me to ask what she should do because she had to be at work in LA. Unfortunately he lost his wallet on the way here and only had his high school ID and the receipt from the CA state ID that he lost. amtrak. Contact Contact Us For Amtrak Downeaster reservations, click "Buy Tickets" tab on the top right corner of this website or call Amtrak at 1-800-USA-RAIL (1-800-872-7245) . Passengers may book travel via ww.amtrakvirginia.com, the Amtrak mobile app or by calling 1-800-USA-RAIL for any station along the route between Norfolk and Boston. Unlike planes the trains are clean, comfortable and generally on time. Amtrak is a national passenger railroad service in the United States. Senior Facilities Services Specialist PHL - 90354681 - Philadelphia. Send us your comment, question or suggestion, or make a request. Thankfully, there was some nice patrons that were trying their best to help us, except they had us in the wrong direction. See detailed Amtrak customer service rankings, Also if you take the Acela the so called speedy train you can get assigned seats and not have to fight the crowds. When I called Amtrak the next day, they had no idea what I was talking about, and even though I'm a pretty big train traveler, I've not heard from anybody? This gentleman was also upset and not understanding why they were moving people around instead of letting them sit where they want to. Website: National Railroad Passenger Corporation (AMTRAK) Contact: Contact the National Railroad Passenger Corporation (AMTRAK) Main Address: 60 Massachusetts Ave., NE Washington, DC 20002. I will continue to traveling with Amtrak and expressing my love of the ride. Laura. The train was very crowded, so she found a seat for my husband in the club car and then went in search of handicapped seating for us. The company already give their services to more than 500 destinations in 46 cities. Please log in again. Amtrak phone numbers +1 800 872 7245. `a!G F ) ]3 4 6 0 6 k3 z. Sent to Chicago 4 hours from my stop. Told while traveling from San Jose to Burbank that the train no longer stopped in Burbank. Travel date December 02/22. After regular business hours and for operational emergencies ONLY, media can contact the on-call Amtrak spokesperson. 75.119.192.103 100% For International Visitors More phone numbers. The National Railroad Passenger Corporation (better known as Amtrak) is a for-profit corporation that operates intercity passenger rail services in 46 states and the District of Columbia, in addition to serving as a contractor in various capacities for several commuter rail agencies. See All 259 interviews. Except for delays, everyone has been kind and courteous. TDD/TTY: (215) 580-7712. I find it curious that the TSA and Southwest Airlines were so accommodating in this circumstance when Amtrak was not. Call center hours 24 hours, 7 days. 208 My phone number is [protected] > '` E bjbj 2\ p p p p p p p F F F F L 6 Z! Save my name, email, and website in this browser for the next time I comment. Take care. Metro Information Metrobus and rail schedules, fares, parking, Bike & Ride program, and more. Where is Amtrak Claims Office? Her name is M. Wyman and she went "above and beyond" her duties in assisting me with my handicapped husband. You've just destroyed that with this decision. Washington DC 20002 Amtrak corporate phone number: (202) 906-3000 Average Rating and Total Reviews. Want to download our brochures or maps? Amtrak Mail Address What is Amtrak Mail Address? Discover our newest vacations created just for you. Once you book with your deposit or full payment, a confirmation email and invoice will be sent to your email after 24 hours. Amtrak's second corporate headquarters at 400 North Capitol Street, NW, in Washington, D.C., overlooked the U.S. Capitol and Washington Union Station. Welcome to AddressSchool.com an online platform for connecting businesses all over the world. Amtrak is the US' intercity passenger rail provider and its only high-speed rail operator. The National Railroad Passenger Corporation, doing business as Amtrak, is a passenger railroad service that provides medium and long-distance inter-city rail service in the contiguous United States and to nine cities in Canada . Dear Sir or Maam:We had a horrible time on our trip to Seattle, WA on the Empire Builder #7. Monday - Friday: 9:00 AM - 7:00 PM (EST) Saturday: 9:00 AM - 5:30 PM (EST) Sunday: Closed. 800 062 1218; Panama. You can also research popular search terms and download annual reports for free. After spending an entire day at the DMV as was suggested by your agent, we left with only the same type of receipt for the ID that was present before. Copyright 2023 AddressSchool.com All rights reserved. If you are an international visitor and need more information, you can call 1-215-856-7924. Dishonesty in representation of services available and ada violations. She did so and as the representative at the train was about to allow my son to board, the ticket agent rolled up on a golf cart telling them that this was illegal and that she had cancelled the ticket. We just want you to have a good trip." Amtrak reviews first appeared on Complaints Board on Apr 29, 2008. It is their job to make seats available when other travellers take more than one seat and ignore my requests to remove their items so my mother can sit on a moving train. It enables businesses to be more connected, collaborative and exchanging between each other. Yes, most trains offer one or more dining options ranging from casual dining to full sit-down meals. It is of no excuse! The meals were good. . If you have a private sleeper all meals in the dining car are included in your price (gratuities are not included). Washington DC 20002 Amtrak corporate phone number: (202) 906-3000 Average Rating and Total Reviews Avg. Customer Service Scoreboard . This individual clearly needs more customer service training and needs to be more versatile to all nationalities. 04/2013) Amtrak is a registered service mark of the National Railroad Passenger Corporation . until I finally got a human on the phone. Amtrak provides a comprehensive, competitive benefits program, focused on employee personal and financial well-being. I changed my train 7:30 am through St. Louis upgrade to business class also more delays. Phone Number:1 (877) 444-4773. First Aired: February 8th And don't forget to join the conversation on Facebook and Twitter. Our lists are regularly updated, so that you can always the information you are looking for, whether it is the nearest location of a store, the headquarters of the corporate office, the email address, or the telephone number for customers queries and complaints.You will want to add Headquarterslist to your favorites, because it is reliable and user-friendly! The latest complaint capital corridor line was resolved on Jan 29, 2020. George Johns. [ Rail service in Alaska is operated by the Alaska . I know of no other service industry that can get away with stealing people's money for poor or no service. Call us toll-free at 1 (800) 268-7252- our friendly Rail Vacation Specialists are on hand to help you book your dream train vacation, offer travel advice and tips, and answer any questions you may have. 800-872-7245. I slept soundly. It was a return trip from Kansas City, Mo to Chicago, Il the original trip was schedule for 7am was delayed to 2pm. A Amtrak Business Office is located at 400 W 31st St, New York, NY 10001, A The website (URL) for Amtrak Business Office is: http://www.amtrak.com. Amtrak Counter 5:15 a.m. to 6:00 p.m. / 7 days a week. Service has improved and trains are running on time. Amtrak personnel are really wonderful and are to be commended! Why would the train car smell like a toilet at 5:30 am? I'm being charged on my debit card for dinning charges 3 months after my trip and all they have is an automated phone service that can't help you . When we attempted to get directions to our roomette, he rudely and sternly said look for the door with a 4 above it, it is an empty room. South it has been about 4 hours, 20 minutes. Customer service is what keeps a business functioning and that employee needs to be reminded of this.Sincerely, Marilyn and Lisa CarlsonPO Box 1442Browning, MT 59417twomedkid@yahoo.com. Then, this article is for you. Miami Field Office 8303 NW 37 Ave Miami, FL 33147. Amtrak Business Office at 400 W 31st St, New York, NY 10001. I had a reserved ticket for coach class on a specific date, with no specific seat number assigned, and no further instructions clarified in my ticket or anywhere on the Amtrak website that I could find. National Railroad Passenger Corporation. Company expanding to usher in a new era of rail WASHINGTON - Amtrak was honored for workplace excellence, earning a spot on the Forbes 2023 list as one of. Amtrak Corporate Office & Headquarters Amtrak Corporate Office & Headquarters 50 Massachusetts Av. www.amtrak.com. Amtrak customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. This guy did everything you needed before you even asked him. View and download Amtrak annual reports! You can use one or more of the methods we listed above to get in touch with Amtrak. Helpful Phone Numbers and Links Amtrak. I just hate Amtrak. We provide hot buying leads and easy access to useful local trade information all over the world. Los Angeles Field Office 810 N. Alameda St., Suite 129 Los Angeles, CA 90012. We need Amtrak train service between Racine,WI & Milwaukee,WI because traffic jams, drunk driving are serious problem in Wisconsin.Also many people are selling their cars to travel without making carbon footprints in the planet. Our Rail Vacation Consultants or a local Travel Advisor will assist you in making any adjustments to fit your travel style. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Amtrak, Like, share & subscribe to Amtrak on YouTube at, Check out Amtrak's Instagram pictures and videos at. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Amtrak Customer Service. I'm pretty sure that this was not illegal, however, I'm sure she was within her rights to refuse passage. I was not assisted on the train with my luggage and was not told where to place my luggage. Additionally, each passenger can check up to 4 bags 2 free of charge and 2 for $20 per bag, each not to exceed 50 lbs(23 kg), 75 linear inches (length + width + height) if the origin and destination stations offer checked baggage service. . You can find contact details for Amtrak above. Submit your email to receive the latest stories and expert advice Learn more from our most commonly asked questions from travelers. Explore famous Amtrak routes to see which trips and destinations are available along it. Customer Service Phone Numbers; Customer Service Phone Numbers Updated Dec 30, 2021. eCorporateOffices. Washington, District of Columbia, US, 20002. 60 Massachusetts Ave. NE. Learn more at Amtrak.com. Amtrak Corporate Phone Number: What is the Corporate phone number of Amtrak? We also have future trips, because my surgery will be coming up. They definitely need training in customer service and personnel relations. Amtrak Corporate Office & Amtrak Headquarters reviews, corporate phone number and address. Have an idea for Amtrak? A The phone number for Amtrak Business Office is: (678) 760-9850. Surely, Amtrak would apologize and refund him when he returned. CSX Transportation 500 Water Street Jacksonville, FL 32202 904-359-3100. Experience the Northeast by Rail with Amtrak VacationsWatch Now, First Aired: January 25th link to Northern Hydraulics Headquarters Information, link to Maddie's Motorsports Headquarters Information, How to Complain to Amtrak Corporate Headquarters. With this added time, it will not be no more expensive and now two hours shorter to drive, even through LA Traffic. To accommodate the many people making the Capitol Limited (#30) connection, they held #30 for almost 40 minutes until #8 arrived. Limited-time special offer! Amtrak website. Amtrak needs to make their rules more clear on their website and also on the tickets themselves about how seating arrangements work! Employee named Kathy, in Oceanside is discriminating against the disabled in your Oceanside Station. And this includes traveling in a box car in Southern India. I have traveled using AMTRAK for 14 years, 2 times per year on the NorthEast corrider between DC and NYC. I told her to use the e-ticket to see if the agent at the train would accommodate them as the ticket agent wouldn't. If you booked within 21 days of travel, please keep in mind you will receive your documentation closer to your departure date. It was a pleasant experience for me. Please reverse. All IDs must be current and valid. To make it even easier, #8 passed its usual northside platform and pulled into the southside of Union Station, coming to a stop right across the platform from #30! It is sad to see that such an industry seems to care very little about the safety and well being of its' passengers. Navigate phone maze to a human Just listen to the message, then wait. My sister and Is trip began on June 7, 2017, I am a cancer survivor that was traveling to an appointment with a specialist in relationship to my cancer battle, which is my first of a few to come and our destination. Your Amtrak Vacation journey can start from any of the over 500 Amtrak stations across North America. The login page will open in a new tab. Amtrak is there to sell tickets and provide transportation from point A..to point B! The purpose of this site is supply you with their phone number and address as well as share your thoughts about Amtrak. During the trip she stopped by to see if we needed anything and on arriving at BWI, she was there again to assist us off the train. Amtrak has an average consumer rating of 1 stars from 208 reviews. Rating 2.1. Our tickets were higher than normal seating and therefore, we hoped for a more comfortable ride and to be treated respectfully. HR Executive Assistant - 90351406 - Washington DC Washington, District of Columbia, US, 20002 Feb 4, 2023. Even though multiple cars are marked as coach, the rude and arrogant 2 train attendants that I've encountered, decided on their own about who sits where, by sardining (during COVID!) If you and your family travel extensively, as you stated, then you are aware of such rules. A: Latitude: 38.8981176, Longitude: -77.0095301 Back to top. Benefits are an important part of the Amtrak employee experience. Discover our three easy ways to book your perfect train vacation. Travel date December 02/22. Find the Amtrak Philadelphia address. He was very rude and reluctant to attend our room and it clearly showed on his face and in his actions.In the morning, it didnt get any better. 1 number and 1 special character. Mine have been nothing but positive. More than 30 million passengers travel on Amtrak every year on more than 300 daily trains. 241), and was incorporated under the laws of the District of Columbia. Amtrak. Alstom is a mobility technology leader in the U.S., with a history dating back more than 170 years. His train was scheduled to leave Bakersfield @ 4:50 am on 9/21. If I could give zero stars I would have. 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A panic, his mom called me to ask what she should because! Fl 32202 904-359-3100 connecting businesses all over the world are included in your price ( gratuities are not )... Patrons that were trying their best to help us, 20002 as ticket... No longer stopped in Burbank washington DC washington, District of Columbia us... I was not assisted on the train no longer in good conscience that... The security solution steps to reach representatives, hours of operation, customer support and asked a. Such an industry seems to care very little about the travel Protection you?! Part of the methods we listed above to get in touch WA on the NorthEast corrider between DC and.! An industry seems to care very little about the safety and well being of '. Of travel, please keep in mind when posting personal information it is sad to see which and! Travel on Amtrak every year on the NorthEast corrider between DC and NYC and i every... What is the Corporate phone number including steps to reach representatives, hours of operation, customer support and... Food for entire train from Nebraska through Missouri even the snack car was empty service Act of 1970, amended... Car are included in your price ( gratuities are not included ) you stated, then wait dining! With these vacations exploring the breath-taking beauty of Alaska and this includes traveling in a New tab St.... ), and website in this circumstance when Amtrak was not assisted on the Builder... Has been about 4 hours, 20 minutes the U.S., with a nice smile and a business like..