Call us at the toll-free number on the top right corner of your notice. The following will assist you in responding to a taxpayer who received a refund, but had expected a different amount: Research IDRS using CC IMFOLQ. Yes, and the normal processing time frames haven't been met, and they received a response saying, We received your tax return and it is being processed, or "Your tax refund is scheduled to be sent to your bank on". Send a closing letter for your refund inquiry case. This code has no impact on refunds, either paper check, direct deposit or split refunds. Review account to determine whether or not an erroneous refund occurred. See (8) below for Form 1040-X information through automation. Individual Income Tax Return, and/or Form 1040-X, Amended U.S. The selective paragraphs used in these letters will identify the cause of the condition. If the check is not received by the end of those 6 weeks, follow normal refund trace procedures. The initial message is still accurate, we received the return, and it is being processed. Refer to IRM 20.2.4.8.5, Credit Elect, for instructions on payment or nonpayment of credit interest on credit elect reversals. The purchase request must be in increments of $50 and may not exceed $5,000. If the address provided online by the taxpayer does not match our records, they will be advised to contact a CSR for assistance. Use CC ENMOD to research the selective paragraphs and advise the taxpayer of the requested information, except for selective paragraph "h" which is used for a narrative fill-in. See IRM 21.4.6.4.2, Treasury Offset Program (TOP) Offset, for guidance. For all acceptable direct deposits, the EFT indicator will be "0" followed by the EFT information. IPU 22U0140 issued 01-21-2022. Rejects are returns or documents which cannot be processed, usually due to missing or incomplete information. K4 - FREEZE-INDICATOR> is present on line 7 of CC FFINQ. Savings bond purchase request was not allowed because the return contained computer condition code 'F', '9', 'A' or the word 'DECD' was present in the current tax year controlling name line. Automated systems are not available for business taxpayers. If the account has an S- freeze, follow procedures in IRM 21.4.3.5.3, Undeliverable Refund Checks. Remember to check for Refund Advance Product (RAL/RAC) indicators. They are fast, accurate and available 7 days a week from any computer or smart phone with internet access, and the information provided is specific to each taxpayer who uses the tool. The UPC 147 RC 0 unpostable remains open and its been. Instead, provide the taxpayer verbal instructions on where/how to obtain the status of their refund. If not, then thank them for calling and end the call. CC SCFTR will show if the original return was deleted and reprocessed under a new DLN. Refer to IRM 21.4.6, Refund Offset. Advise taxpayer to allow 9 weeks from the closing date for processing. If the taxpayer erred on entering the overpayment as a credit elect, does not have an ES tax requirement, and the taxpayer does not have a filing requirement as determined by the income information on CC IRPTR (IRPTR information is usually available by June, or July at the latest, so anything prior to that would not involve a filing requirement determination). See IRM 21.5.6.4.35.3, -R freeze Overview For Accounts With Return Integrity Verification Operations (RIVO) Involvement, for additional information. Refer to the following IRMs for guidance (list is not all inclusive). Oral authority should be taken from all taxpayers including those who filed a joint return. Ask if the taxpayer has responded to the correspondence, if not, advise the taxpayer to provide the requested information. Taxpayer states that the bank has returned the deposit or states the account was closed before the refund was deposited which will also result in the bank returning the deposit. Sometimes due to an RFC processing error, the TC 841 does not carry the "77777" block and serial number and a "P-" Freeze results. Once ordered it may take up to three weeks for the bond to arrive in the mail. A direct deposit refund inquiry is no different than check refund inquiries. Proc. If the taxpayer requests only one direct deposit or a paper check, the indicator will be 0. If no notice received, advise taxpayer to call the TOP Help Desk at 800-304-3107. Manual refund, the taxpayer should receive the refund within 10 calendar days from the RFND-PAY-DATE on CC IMFOLT or the RFND-PYMT-DT on CC TXMOD. It had always been automaticly deposited into my account. You must include the documents substantiating any income and withholding amounts when you file your Form 1040NR. A tax transcript will not help you find out when youll get your refund. In particular, make sure you enter your exact federal refund dollar amount. Use the CC MFREQC when inputting transactions, opening required control bases, entering required history notes, and so forth on your local IDRS or the Taxpayer Information File (TIF). For additional ERS code information, see Exhibit 21.4.1-1, Error Resolution System (ERS) Status Codes. If the amount of the refund is increased because of a math error, the savings bonds will be issued, and the additional amount will be refunded in the form of a paper check or direct deposit if designated on the Form 8888. You mailed your return less than 4 weeks ago. If the taxpayer indicates the return was filed in another center and this is verified through research. WMAR keys off the TC 971 AC 120 placed on the account by Submission Processing. Advise taxpayer we are unable to comply with their request for a direct deposit due to programming limitations. If there is an adjustment on the module and the control is in background, the CSR should make the adjustment based on the information provided by the taxpayer. Savings bond purchase request was not allowed because the Form 8888 2nd name line is present, but the 1st name line is not present on a MFJ return (FSC2). ERS Status Code 221/222/223/224: correspondence has been sent to the taxpayer. Change made due to recommendation by TIGTA. Apologize for any inconvenience and conduct research. When TIGTA completes their investigation, they will reply back to the initiating Refund Inquiry Unit for proper disposition. If present, and the contact is from the taxpayer or authorized third party, follow required authentication procedures per IRM 21.1.3.2.3 (2), Required Taxpayer Authentication, and if the caller passes, prepare Form 4442/e-4442 to the SP IDT team and fax it following instructions in bullet below. Savings bond purchase request was not allowed because the requested amount was not divisible by $50. If preparer misconduct is suspected, refer to IRM 25.24.1.3, Identifying Potential RPM Issues For Telephone Assistors/Taxpayer Assistance Center (TAC) Assistors, for additional information. 1 - Refund that appears 1st on Form 8888. This tool is available at IRS.gov/refunds, or call 800-829-1954. See fax/EEFax numbers in (12) below. For information on processing the documentation once received, see IRM 21.5.3, General Claims Procedures, and IRM 21.6.6.2.20.2, Processing Decedent Account Refunds. Once the funds are received back from the bank, the refund will be reissued in the form of a paper check. TC 971 AC 111 (CC TXMOD) and TC 971 AC 501/506 (CC ENMOD) with "AM" or "AMADJ" in the miscellaneous field. If the bank does not respond, follow procedures in (d) below. Return signature document in envelope provided. See IRM 25.25.6.6.4, Taxpayer Protection Program (TPP) Issue Resolved - Refund Not Received, for TPP callers who have been authenticated and are inquiring about their refund. Update made as result of research and review. Allow an additional 15 calendar days for the bank to respond. If the return was electronically filed, obtain a copy from the taxpayer and compare it with the transmitted return. This list is not all inclusive. Tax Season Refund Frequently Asked Questions, Form 1040-NR, U.S. Nonresident Alien Income Tax Return, https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589, https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions. for updated information on your refund. Prepare a Form 4442/e-4442, Inquiry Referral, include all of the taxpayer information and forward the case to the controlling employee. Ask the taxpayer if they have contacted the financial institution. If an erroneous refund is identified during research, see IRM 21.4.5, Erroneous Refunds. Split Refunds will be allowed on all Forms 1040 series (paper and electronic returns). The 21 days is just an estimated time frame. Do not use CC MFREQC just to locate the return or to research the account. - Return was reviewed for required documentation This status will tell you when we will send the refund to your bank (if you selected the direct deposit option). If a taxpayer asks about such a check, obtain the issue date and check number. If return preparer misconduct is claimed, refer to IRM 25.24.1.3, Identifying Potential RPM Issues For Telephone Assistors/Taxpayer Assistance Center (TAC) Assistors, for guidance. I have never had a refund take longer than a few weeks. Cases should be worked the same as accounts with TC 971 AC 524. Refer to IRM 2.3.47, Command Codes INOLE, EOGEN, and SPARQ for complete CC "INOLES" screen information. If a representative from a financial institution calls regarding a suspicious refund, refer them to Pub 5033, IRS EXTERNAL LEADS PROGRAM: FACT SHEET ON SUBMITTING LEADS, for information about submitting an external lead to the IRS. If the document or return cannot be processed, they will send another letter to the taxpayer. ICCE is an automated call-routing system that permits taxpayers to use a touch-tone telephone to select an interactive application to resolve tax account issues and obtain tax information such as the status of their refund. After 9:00 PM CT on Thursday the refund can no longer be stopped. If no match is found within these time frames, the CC NOREFP will be dropped from IMF processing. Yes, and the normal processing time frames haven't been met, and they originally received a response saying We received your tax return and it is being processed, or "Your tax refund is scheduled to be sent to your bank on" or other message regarding the refund status, Yes, and the normal processing time frames, Yes, and the taxpayer provides a 4-digit reference number that they got on one of the automated systems or a take action message was received but no reference number, Yes, and the taxpayer was informed by the automated application that a change occurred to the refund amount for which the taxpayer needs additional information, or the taxpayer was provided with a call back number and 3-digit extension, Yes, but the automated application "cannot provide any information" and it has been more than 24 hours since the taxpayer received acknowledgement of their e-filed return or 4 weeks since they mailed their paper return, Yes, and the normal processing time frames have been met, Yes, and they received a response saying, We received your amended tax return on and it is being processed, or "received onand adjusted on". Change based on Counsel recommendation. The tool is updated no more than once a day usually overnight. See Exhibit 21.4.2-1, Command Code (CC) "CHKCL" Input, for oral statement authority. If that doesn't yield a good answer and it's been 21 days since the return was accepted by the IRS, then call the general toll . You may use the suggested verbiage below:We are no longer authorized to reissue your Economic Impact Payment (EIP) 1 or 2. Provide copies of both returns to TIGTA. It will tell you when your return is in received status and if your refund is in approved or sent status. See IRM 21.5.5, Unpostables, and IRM 3.12.179, Individual Master File (IMF) Unpostable Resolution, for complete instructions. If the taxpayer is requesting a status on their return filed after January 1, 2022, DO NOT advise to refile. 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