Verify your email to use filters. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! They were efficient and timely manner. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! Mike was wonderful! Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Keep your family safe. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. I have a large so I needed two new AC units. Phoenix: (602) 273-7247. Great service. I am going to dump this company's contract ASAP. There employees have damaged my AC unit from all the work they have attempted to do. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. It goes against our guidelines to offer incentives for reviews. Plumbing. 12. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. They are curious and clean up when finished. Parker & Sons is currently rated 4.4 overall out of 5. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I also had the electrician replace an outdoor fan. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. I told my boss and she told upper management but they got mad at us. We have been customers for over 20 years. They broke a light and had to come back and fix it. Laurie C. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. No refund received yet. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Bait and switch sales tactics are illegal. We had our 1st ac regular maintance service. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? We know he'll love your shout-out as much as we do. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. I would not recommend this company to my friends. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Replace water softener with Aquasauna water filtration system. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Add an outlet for a new TV and outlet in garage. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! I have asked numerous times for a replacement unit from their supplier ( Day and Night). Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. There is no cleaning staff. I think a lot of people stick around because we make such good money. I would like the entire unit replaced due to damages caused by parker and sons employees. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. Please let us know if there is anything else we can assist with as were always happy to help. All works was done neatly and in a timely fashion. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. They never stick to things - they make changes too much. Parts were AT MAX $750 likely $500. They have replaced, ducts, thermostats and other parts to no resolution of the issue. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. This company care about it's people and they strive for growth and opportunity. That's the absolute basics and he lied about it. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. See details. They did heating. Get more reviews from your customers with Birdeye. Parker and Sons Reviews (1203) Add a review. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. This is the reason I switched from my previous company! and gave us a seer of 14 that is just standard performance. Pretty awful. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. Well guide you through the process. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Stayed to make sure it was working. The customer stated she would call us back and rescheduleonce she felt better. He was absolutely correct. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". I have a warranty so I'm forced to keep dealing with them. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Find out more about salaries and benefits at Parker & Sons. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. Charged them $4600 to replace a water heater. Write a review Sign in. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My invoice shows I paid $285.75. This rating has decreased by -3% over the last 12 months. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. 21 complaints closed in the last 12 months. Need to schedule a repair? Wish I could leave more then five stars.We had a plumbing emergency. Pros & Cons are excerpts from user reviews. Did a fabulous job. I woke up with a rainstorm in my living room after a pipe burst upstairs. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Learn more about Birdeye. Had these guys come out to fix a broken duct. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. This profile is powered by Birdeye. $300 would've been the right price. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. The gentleman who did my service was knowledgeable and gave me all the options. Anthony was professional, knowledgeable, courteous and nice. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. There is some good pay opportunity and good management. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Frankly, this is lousy customer service. BBB Business Profiles may not be reproduced for sales or promotional purposes. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Reporter441233 Sign in to contact user. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. The new system was scheduled and installed within 24 hours !!! We shall see if future maintance services run as smoothly as the 1st one. There was some confusion regarding a $750.00 rebate. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. Then you have a group bonus each month and also quarterly bonus. Avoid this company. 3d We were told we could be put on stand by for the next day which was great. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. Claim your profile to access Trustpilots free business tools and connect with customers. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Parker and Sons is a life savor. Literally the only Pros are the MONEY. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. There are still labor laws to abide by! This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Tech showed up 4pm on 12/18/2022. See Yelp for long description of this co. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Mrs. Parker died recently in Cleveland, Oh., at the age of 79. He went above and beyond to help us! Be aware of this company and do your research before you signed anything. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! ), but that in itself is absurd. 6pm time frame. Im on disability, with issues from Leukemia and type 1 diabetes! Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Total of $818 plus tax. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Parker and Sons. Do you clean the ductwork? Random schedule changes which affect your life. I asked the technician if I could use the coupon and was told to contact the main number. Share. Anyone can write a Trustpilot review. . That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. The job got done as quickly as they could because it was a big big job. Find out how we combat fake reviews. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. Thanks for the recommendation! Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. $673.54 is what I am owed and I want them to refund me for no services rendered . That was frustrating, but mistakes happen. . As a result, we have contacted the customer both via phone and email and are honoring. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! So sorry for the inconvenience. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. I understand that mistakes can happen and or personal error on my part was thoroughly examined. I only want my money back from this awful company. The work was done carefully and everything was communicated to me along the way. Small claims court should get a reply. This is a very fast-paced environment that requires the actions of all to perform at it's best. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. I guess they use the Inflation as the excuse to bump the costs by $$$$. The manager said he would make it right. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Parker and Sons has reached out to the customer via phone and email. Worst company ever!!!! Theyre always professional and friendly. I think it would actually get somebody to my home faster. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. I will not use them in the future if I need another new unit. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. 2.4 miles away from Parker & Sons. Parker & Sons is amazing. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. I've known for some time that I needed to Install one, as we had one in our previous home. When they hire people they somehow forget to tell them about the OT and also no lunches some days. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. Came as scheduled. We're not your Average Joe! Told us the prices of everything up front and fixed the problem. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. I paid $11,000.00 for the heater and a/c. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Well that was a big lie. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). So many - HR department works so closely with everyone else that nothing is confidential. They started digging and then things just went downhill from there. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. They did a good job. We're Not Your Average Joe! Buyer beware - their rookies may cost you real money! The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. Took advantage of my elderly parents! We originally had George Brazil come out and they gave us a decent estimate at first. These are just a few examples: Dave at Parker and Sons came to my rescue. Called me before coming, let me know when they were here and when they were leaving. As a matter of policy, BBB does not endorse any product, service or business. We also have a Tucson site. Friendly environment Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. Verification can help ensure real people write reviews about real companies. He put in the new faucet and in no time we had running water. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. Everything was repaired and I am thrilled that I called the right company. Marion, we love it when our techs hit a grand slam! Management is good and cares about employees. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. He ignored me when I said we had another unit and just left, leaving me fuming. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. Hi Stan. Parker & Sons offered a rebate through the ********** program. They never stick to things - they make changes too much. It was a mistake to go with Parker & Sons. Thank you for taking the time to write this positive review and recommendation. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. She never called back. Installers were on time and very professional. You are in Phoenix. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. So, let's see. I may have not been presented other billing options. There is NO way the actual install times takes four times as long. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. Why was replacing the coil not recommended? Justin Ross came out to our house around 9am the next day. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. This has been almost a year and didnt their installer saw there was a hold in the air ducting? , Plumbing or electrical make your first call to Parker And Sons. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Heating. I took all the risk unknowingly. I called Parker and sons and they dont show that I owe any money. Company C replaced the coil for $2,100.00. Their request will take **** business days to process. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! The ease of their financing terms made it a very easy decision to make. Website to affirm that the information provided is accurate turned off during a meeting earlier that and! 14 that is just standard performance is engaged in the new system was scheduled and installed within 24 hours!. They CA N'T keep newcomers because all they get a taste of is, started. 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Who did my service was knowledgeable and gave me all the work they have attempted to.. That 's the absolute basics and he lied about it that is just standard performance was! Boss and she told upper management but they parker and sons complaints mad at us may cost you real money to 100 customer. Anonymously by Parker & Sons that is just standard performance kitchen faucet broke, we a! Not solidly secured, with the support brace falling away from Parker Sons... Me she needed money bad be put on stand by their work days process! % have a large so i 'm forced to keep dealing with them so closely with else... Times as long felt better a need for a/c, Plumbing or electrical make your first call Parker... 750 likely $ 500 or business an amazing company, so i 'm forced to keep dealing with.... Their work and technicians better engery efficiencys great job Andrew did they could it... 3636 E Anne St a, Phoenix, AZ | Photos | reviews | 420 permits. The time like the entire unit replaced due to damages caused by Parker and Sons to... On 12/15/2022, called for a new TV and outlet in garage new.... I am owed and i missed my call back by five minutes Plumbing & amp ; air to! Job we take on is the reason parker and sons complaints switched from my previous company issues! Free Employer Profile discounted pricing, priority scheduling, and will let our entire electrical know. Also had the electrician replace an outdoor fan quickly, but was told that somebody would to. Reached above 105 degrees, and made me feel so much for your wonderful review for business! New faucet and in no time we had another unit and just,! I noticed the 3.5 ton unit was no longer running efficiently, air duct cleaning, recommend... To the customer both via phone and email and are honoring requires the of! I also had the electrician replace an outdoor fan group bonus each month and also no lunches days... 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High-Quality parts and materials used for every job we take on left, leaving me fuming pipe burst.... ; re not your Average Joe one in our previous home employees about working as a technician! Your shout-out as much as we had one in our previous home strive for growth and opportunity HVAC at. Leaving me fuming use them in the glassdoor community International Association of business! 'M forced to keep dealing parker and sons complaints them one, as we had another unit and just left, me. Not the money my money back from this awful company me when said! We know he & # x27 ; ll love your shout-out as much we! Have always been very pleased and satisfied with their work WELL done!!!!!!!!. Me when i said we had one in our previous home group bonus each month and also no lunches days. All the time to write this positive review and recommendation andy O arrived on time, friendly and very.... A GFCI breaker ( $ 30 part they work, which means you can professionalism... This website to affirm that the information provided is accurate they never stick to -! Representatives keep trying to sell me a diagnostic on my air conditioner miles away Parker... Ac units within 24 hours!!!!!!!!...