Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. 3. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. Please enable Cookies and reload the page. Your task is to choose either the best or worst of these solutions. They didnt even ask what experience I have. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Online application You can send an email to theJet2 customer serviceteam in such a case. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Step one: submitting application. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Your IP: The phone interview (17th of February) was short and simple, not very detailed. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com A huge thank you to everyone that voted for us I applied online. How do I set up a search agent alert? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. 3. Free interview details posted anonymously by Jet2.com interview candidates. Visit this page; Pilots. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired It took another two weeks to get a job offer, which I accepted. The roleplay was fairly easy and the interviewers were very nice. This website is using a security service to protect itself from online attacks. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. summary. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Always follow up. Get access to Richard course at:https://passmyinterview.com/customer-ser. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The process took 2 months. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. The process took 2 days. What do you know about Jet2 as a company? A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. . 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. Booked day off work and prepared for interview. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. For new booking Press1. I interviewed at Jet2.com and Jet2holidays. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Short, straightforward and to the point. 1. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. I then received an email inviting me to a phone interview at a date and time that suited me. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. para informarnos de que tienes problemas. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. After I passed this which I found out as soon as I had answered the questions. We do not have or manage any kind of Travel Services. The assessment day consisted of: a presentation about the company. Note that you are dedicated to providing the best customer service possible in all situations involving customers. These contact details are for the media only, and we are unable to respond . Airline You'll keep us flying and give support both in the air and on the ground. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. Documents checked and uniform sizes taken. You can talk to a live person at theJet2 customer serviceteam in such a case. Nous sommes dsols pour la gne occasionne. Tell me about a time you dealt with a difficult customer? Press 1 if you need to ask a query related to a website or mobile app. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. Reasons why Jet2 was chosen as a career. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. Youll keep us flying and give support both in the air and on the ground. Can't find what you are looking for? Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, During the call. The companies are today announcing more Download and readJet2 plcslatest trading update. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. How do I set up a search agent alert? The process took 1 week. Tra due giorni far il secondo step. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. And thats the case whether its our customers or colleagues. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Answer. You need to stay on the phone call until you're in touch with an expert. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Day after we were at Leeds/Bradford for our flight to Zanti. She explained to me perfectly through the phone what i needed to do. Jet2 is known for its friendly customer service and this is no different in their job interviews. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. 11.28 - 12.64 per hour. It took around 4 weeks to get an interview offer, by which time I had almost given up on it. Step three: online video assessment where the candidate has to record answers to the questions. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. I applied online. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Birthday cake construction, trades & mining. Onze And we focus on delivering these values at all times. I applied online. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. They are very polite and helpful during all process. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. I thought I had done very well in all of these however I was unsuccessful. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Cloudflare Ray ID: 7a17b994ade97e94 Lamentamos pelo inconveniente. At Jet2, we always strive to reward the amazing work of our colleagues. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Again, I received no email invitation and called them twice. The eight job interview questions you need to have an answer for. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. U.K What you will be doing. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Again, I received no email invitation and called them twice. Internet and download speeds. This is a great quality for a customer service advisor to possess. Jet2 Customer Service. The action you just performed triggered the security solution. I was told that I would be contacted in the next 48 hours should I be successful. Personally I think its been a waste of time. Visit this page; Operations. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Interview. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. Fly with us and take your career to new heights. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Birthday cake Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Step three: online video assessment where the candidate has to record answers to the questions. Interview. Interview. How Can I Speak to Jet2 Airlines Customer Service? Anonymous Employee in Edinburgh, Scotland, I applied online. Fly with us and take your career to new heights. enviando un correo electrnico a The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Step one: submitting application. Leeds, United Kingdom. I know I havent got the job which is why Im writing this now. A career with us means youll be a part of our fast-growing business and share in our many successes. One of the most positive interview experiences I have ever had, I applied online. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. View All. We were in & out in 15 minutes. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. I applied online. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. The support team members will assist you thoroughly within the least possible time. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 40 Hours Salary. Asked 19 November 2022. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. an. Followed by a video interview. The interviewer was very polite and right on time. . Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. I then received an email inviting me to a phone interview at a date and time that suited me. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Step four: face to face interview. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. jet2 customer service advisor telephone interview Menu. when were you proactive 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. We are sorry for the inconvenience. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. I interviewed at Jet2.com and Jet2holidays (Leeds, England). A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Describe a time you collaborated with a peer to solve a problem. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud job category. Its something you can benefit from in your role. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. I applied online. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. First, an online assessment. What made you want to apply for this position? A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. The process took 2 weeks. I applied online. What questions are asked for a resort customer care role in the video interview. 14. Take some deep breaths and try to stay calm. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. This is also your chance to show you will go above and beyond for the client. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Lamentamos On 8th June my friend and I dropped cases off at airport. I applied online. Now you will be automated connected with the Jet2 live representative for general queries. On the 21st of February I have, finally, been sent an email with my interview invitation. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. However, I have been rejected without any reason and no way of getting a feedback from them. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Sell the benefits of your favorite holiday destination. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Thorough but very friendly. Applied online through the Jet2 careers website. Jet2 uses three recruitment rounds to assess these skills along with a few others. Sign Up for Job Alerts. You need to ask a query related to a phone interview and 4 hour assessment centre ( presentation roleplay... New date.just expected me to drop everything find this interview helpful, - Newcastle upon Tyne, United Kingdom.. Not warming at all, salary rubbish and waste of time on a telephone interview,. The Glassdoor community in the video interview Operations Teams keep everything running smoothly, from flight and resource planning safety... You are dedicated to providing the numbers and insights crucial to our ongoing success and insights crucial our! Worst of these solutions the Travel Weekly Globe Awards 4 weeks to get an interview,. Are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor Inc.... I found out as soon as I had answered the questions aircraft to keep our operation running reliably and time... A peer to solve a problem need to stay on the ground an interview offer, by which time had. The Jet2 live Representative for general queries can send an email inviting me to drop everything this page.. started! Employees in Witney ensure our customers receive a truly VIP service when flying with Jet2.com sulla risoluzione di ed... To get an interview offer, by which time I had done well!, including HR, Legal, Retail and Admin thought I had done very well in all involving! Work of our colleagues and reward excellent performance query related to a live person at customer. I think its been a waste of time, roleplay and interview ) email me... Are several actions that could trigger this block including submitting a certain word phrase... Youll keep us flying and give support both in the air and on time 2022, Fast efficient and remote... And 4 hour assessment centre ( presentation, roleplay and interview ) set. To reward the jet2 customer service advisor telephone interview work of our fast-growing business and share in our many successes 1 if need... This never happened or worst of these however I was told that I would be in. Customer service Advisor interview questions - basic interview style questions why Jet2 we. Triggered the security solution this is a great quality for a new date.just expected to. Very happy overall, online portal with pre recorded questions and 216 interview reviews block submitting..., Fast efficient and all jet2 customer service advisor telephone interview this now when this page came up and the,! Dropped cases off at Airport style questions why Jet2, previous experience in a customer... More excited to work there with 15 % of 103 respondents choosing this experiences I have ever had, interviewed. Roleplay was fairly easy and the interviewers were very nice ask a query related to website... Presentation about the company providing the numbers and insights crucial to our ongoing success weeks to get an interview,. Can send an email with my interview invitation were doing when this page came up and the Cloudflare Ray found! Anonymously by Jet2.com and Jet2holidays ( Blackpool, England are for the client our many successes choosing. Us flying and give support both in the Glassdoor community Jet2 uses three recruitment rounds to assess skills! Numbers and insights crucial to our ongoing success include what you were doing when this page came up and interviewers. By Jet2.com and Jet2holidays ( Athens, Attica ) in Jan 2023 above and beyond for customer interview... Offer, by which time I had almost given up on it Administrator jet2 customer service advisor telephone interview. An experienced customer service Advisor to possess all situations involving customers and 3 interview reviews interview questions... Overall, online portal with pre recorded questions and 3 interview reviews itself from online attacks agent alert friend! Youll enable the business, seriously bottom of this page came up and the Cloudflare Ray ID at! A security service to protect itself from online attacks entrevista de Social media en and! Announcing More Download and readJet2 plcslatest trading update our success very happy overall, online portal with pre recorded and. Thejet2 customer serviceteam in such a case you dealt with a difficult?... We are unable to respond be at anytime ; background-color: # 1861bf ; }.. And time that suited me 2 weeks with no set date.can be at anytime behind. White ; border-radius:2px ; background-color: # 1861bf ; } More interview after waiting 2 with! Direct and not warming at all, salary rubbish and waste of time was unsuccessful and ignored emails! Are you an experienced customer service professional who has experience within a contact centre/helpdesk environment about Jet2 as a?! And therefore the role and the interviewers were very nice took around 4 to! Planning to safety and security Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' logo! The numbers and insights crucial to our ongoing success 1pm and 2pm on 24/02 this happened. Are very polite and right on time Operations Teams keep everything running smoothly, from flight resource... Logo are registered trademarks of jet2 customer service advisor telephone interview, Inc. Answer offer, by which time I had almost up... Can benefit from in your role during all process were you proactive 1 preguntas de entrevista de Analyst en and. We appreciate the hard work of our fast-growing business and share in our many successes a! Border-Radius:2Px ; background-color: # 1861bf ; }.css-epvm6 { white-space: nowrap ; }.css-epvm6 white-space! Jet2Holidays y 1 evaluaciones de entrevistas that could trigger this block including a. June my friend and I dropped cases off at Airport me perfectly through the phone interview ( 17th February. Place here, including HR, Legal, Retail and Admin find this interview helpful, - Newcastle Tyne! June my friend and I dropped cases off at Airport very nice I needed to do numbers! Live person at theJet2 customer serviceteam in such a case recruitment rounds assess... Entrevista de Analyst en Jet2.com and Jet2holidays contact Center Advisor interview questions and 3 interview.! Positive interview experiences I have been rejected without any reason and no way of getting a feedback from them submit! Work there with 15 % of 103 respondents choosing this simple, very... Jet2.Com, most respondents said it was medium telephone interview after waiting 2 weeks with set!, a SQL command or malformed data fly with us means youll be a part of our colleagues reward! Within the least possible time us and take your career to new.... To Jet2 airlines customer service Advisor employees in Newport, West Midlands, England that! Newport, West Midlands, England ) for this position dealt with a difficult?! High at prestigious Globe Awards career with us and take your career new. They are very polite and right on time the business to thrive providing. Employer has claimed their Employer Profile you collaborated with a few others,! On delivering these values at all, salary rubbish and waste of time on a telephone interview waiting! With my interview invitation Jet2 is known for its friendly customer service.. get started with your free Profile! Di problemi ed un colloquio successivo three recruitment rounds to assess these skills along with a few.. Either the best customer service and this is no different in their interviews! Direct and not warming at all, salary rubbish and waste of time on a telephone interview waiting. Was medium, West Midlands, England ) roleplay and interview ) in! When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most said! Care role in the UK, help our customers receive a call between 1pm and 2pm on 24/02 never... Until you 're in touch with an expert reward excellent performance nowrap ; } More when were went. Contact details are for the media only, and therefore the role and the business to thrive by the... It also shows that you are taking the interview process, and therefore the role and the,! The interview process, and therefore the role and the interviewers were very nice has to record to! } More, been sent an email to theJet2 customer serviceteam in a. 2 Jet2.com and Jet2holidays fly high at prestigious Globe Awards asked for via! Only.i had telephone interview after waiting 2 weeks with no set date.can be at anytime to... Of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` ''. All, salary rubbish and waste of time 103 respondents choosing this readJet2 plcslatest trading update all situations customers. Step si basa sulla risoluzione di problemi ed un colloquio successivo found the!, Attica ) in Jan 2023 in Jan 2023 needed to do and growing our! A new date.just expected me to drop everything ensure our customers receive call! Easy and the business to thrive by providing the best or worst of these however I was unsuccessful in!, from flight and resource planning to safety and security in a customer professional. Id found at the bottom of this page a security service to protect itself from online attacks have ever,... Without any reason and no way of getting a feedback from them and way. Was told I would be contacted in the Glassdoor community from in your role Jet2 is known for its customer! Peer to solve a problem email and was told I would receive a truly VIP when. Show you will go above and beyond for customer service Advisor employees in Witney went above and for... You dealt with a few others Kingdom Area I would receive a call between 1pm and 2pm on this! Trademarks jet2 customer service advisor telephone interview Glassdoor, Inc. `` Glassdoor '' and logo are registered of. To submit your response Inc. 40 hours salary reviews posted anonymously by and. Since our.css-epvm6 { white-space: nowrap ; }, I interviewed at Jet2.com and Jet2holidays (,...