Some debit cards are not able to receive money in minutes. must match the information that your bank or credit union has on file. Whenre-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. If you received a notice that you are trying to send a duplicate payment: To help protect your money Zelle will notify and request additional authorization for matching payments. The Zelle app is free to download from your App Store or Google Play. Consent to Emails and Automated Text Messages. We must hear from you no later than 90 days after you received the first statement or receipt upon which the problem or error appeared. 9. Foradditionalinformation on enrolling with the Zelle app visit our FAQs athttps://www.zellepay.com/support/enrolling-with-zelle. If you have entered your enrolled mobile phone number and the information is correct, we'll need look into this further. If that recipient is also not a customer of a Network Financial Institution, or if the recipient does not accept the invitation to enroll, then the money will not be sent. If you have questions regarding the sending limits or feeswith using Zelleat your financial institution please reach out to your financial institutions support team. You acknowledge and agree that you are personally responsible for your conduct while using the Zelle Service, and except as otherwise provided in this Service Agreement, you also agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of your use, misuse, or inability to use the Service, or any violation by you of the terms of this Service Agreement. As a recipient of a payment request, you will have the option to send the requested amount, send a different dollar amount or decline the request. Please make sure to state that you are requesting a paper copy of particular Records and Communications. If you are enrolled in Zelle with a participating financial institution, you must reach out to their customer support team. Zelle payments are usually processed instantly, making this an easy way to split the cost of a taxi with friends, or contribute to buying a shared gift, for example. You may not establish more than one profile with the same U.S. mobile phone number or email address, and you may not link more than one bank account or debit card to a particular U.S. mobile phone number or email address. 2. All Records and Communications in electronic or paper format from us to you will be considered in writing. We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any of the uses identified directly below. Other product and company names mentioned herein are the property of their respective owners. Consent. e. Hardware and Software Requirements. Written notice should be provided to Early Warning Services, LLC, Attn: Litigation Support, 5801 N.PimaRd. IF YOU ARE DISSATISFIED WITH THE SERVICE OR WITH THE TERMS OF THIS SERVICE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. When you enroll to use the Service you agree to the terms and conditions of this Service Agreement. For example, in order to protect you, Zelle and the Network Financial Institutions, Zelle may need additional time to verify your identity or the identity of the person sending the money. Beginning in 2022, however, the IRS will start checking digital wallet business transactions over $600. 2023 Early Warning Services, LLC. Complete the form and we will respond to you via email within 2 business days. For the purpose of this Service Agreement, business days means Monday through Friday, excluding federal banking holidays. All you need is the email address or US based cell phone number of your recipient to get started. All subpoenas must include: The full name, title, mailing address, email address, and phone number of the person and/or entity issuing the subpoena; and The full name, title, mailing address, email address and phone number of the person to whom responsive documents should be sent. You can access our Zelle App Privacy Notice at https://www.zellepay.com/legal-and-privacy, which is incorporated into and made a part of this Service Agreement by this reference. Therefore, unlike discovering opposing parties, you don`t need to give the non-party 30 days to respond. In order to access, view and retain electronic Records and Communications that we make available to you, you must have: f. Requesting Paper Copies. If at any time while you are enrolled, you do not send or receive money using the Service for a period of 18 consecutive months, we may contact you and/or take other steps to confirm that the U.S. mobile phone number or email address that you enrolled still belongs to you. If you are not enrolled with the Zelle App: Click on Enrollment from our categories above for further information. This E-sign Disclosure and Consent (E-sign Consent) applies to all Records and Communications for services provided on the Zelle Network website, applications, mobile apps, and other tools. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. If circumstances beyond our control (such as fire or flood) prevented the transaction or transfer, despite reasonable precautions we've taken. Please call us at 1-844-428-8542. An internet browser that we support, which include Internet Explorer 10.x or higher, Safari 3.2.x or higher, Firefox 32.x or higher and Chrome 38.x or higher, Mac OSX Safari 5 and higher, Safari for iOS 6 and higher, Chrome for iOS, and Chrome for Android; Local, electronic storage capacity to retain Records or Communications or a printer to print them; A valid email account and software to access that email account; An up-to-date device or devices (e.g., computer, tablet, mobile phone, etc.) If necessary, could you link to our website www.zellepay.com/pay-it-safe/resources-and-tips in your story so that consumers have a resource on how best to use the cell? Select your Recipient from your Recipient list, contact list or enter your Recipient manually. Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. Docs are due on the third read more. Do not try to file this sample form. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. All rights reserved. No problem. You understand and acknowledge that Users to whom you send payment requests may reject or ignore your request. Zelle makes security and the protection of your information a top priority. Subject to applicable law, Zelle may amend or change this Service Agreement (including any applicable fees and service charges) from time to time, in its sole discretion, by posting the updated terms on the Zelle mobile app and at zellepay.com (each referred to individually or collectively as, the Site). We are sorry to hear you no longer wish to use the Zelle app. We therefore recommend that you use the Service to send money only to people you know and trust. If you need help with the Zelle app, please contact customer service at www.zellepay.com/contact-us. If the recipient has notified you the money was not received, first check the payment status. You can obtain a paper copy of your electronic Records and Communications by printing it yourself or by requesting that we mail you a paper copy. We will provide you with notice of any such termination or change as required by law. ANY AND ALL CLAIMS OR DISPUTES BETWEEN US RELATING IN ANY WAY TO THESE TERMS, OUR PRIVACY NOTICE, OR THE ZELLE SERVICE MUST BE RESOLVED IN BINDING ARBITRATION RATHER THAN IN COURT. 2023 Early Warning Services, LLC. You can verify if your card is fast funds enabled by reaching out to the support number on the back of the card. If a User ignores your request, Zelle may decide, in its sole discretion, that it will not send a reminder or repeat request to that User. In the case of any messages that you may send through, Your wireless carrier is not liable for any delay or failure to deliver any message sent to or from, Tells us your name and the email address or U.S. mobile phone number you enrolledwith. THE SERVICE IS INTENDED FOR SENDING MONEY TO FAMILY, FRIENDS AND OTHERS YOU TRUST. After entering your new password and selecting continue a prompt to authenticate will request your CVV on the back of the debit card you enrolled. 15. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification. If the recipient is already enrolled with Zelle, themoneywill be availableintheir account typicallywithin minutes, and the option to cancel or stop the payment is not available. You can use Zelle through your online banking service, or via the Zelle app, to make payments to friends, family, and people you trust. No problem: You will not be able to reset your password without your CVV. If you have a question about a transfer that you received or expected to receive, then you should contact the sender first and attempt to resolve the issue. c. How to Withdraw Consent. You can verify if your card is fast funds enabled by reaching out to the support number on the back of the card. Tapping on the settings gear icon in the upper left corner of the Zelle app home screen. For example, someone tricked or persuaded you into sending the money, or promised that you would receive something in return that they did not provide. All Records and Communications to you in electronic form may be provided (i) by email, (ii) by access to a website designated in an email notice from Zelle to you, or (iii) to the extent permissible by law, by access to a website generally designated in advance for such purpose. if your bank is not listed. YOU MAY NOT RECEIVE MONEY FROM A USER THAT IS ENROLLED AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. Attract and retain customers. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement. When prompted to enter your password, select forgot password. THE SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. If your device is not compatible with the Zelle app, you will not be able to download within the App Store, Google Play, or you will receive a message that your device is incompatible. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. If you received the message thatyour account has been temporarily locked: Please verify your U.S. Use or continue to use the Materials without an existing and enforceable contract with a Zelle services Participant who has entered into a contract with Early Warning or a reseller of the Zelle services. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. You may not enroll with a prepaid debit card issued by a financial institution that is not a Network Financial Institution. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. After too manyloginfailed attempts, your profile will be locked. Choose My Signature. *If you are sending money to someone for the first time, double check the name, and confirm the email or mobile number enrolled before completing your payment. 1. Liability for Sending and Receiving Money. Corporation Service Company. If you decline the payment request, the sender will receive a notification that the request was declined. 2710 Gateway Oaks Drive, Suite 150N. ZELLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, INVULNERABLE TO CYBER ATTACK OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. You may not send a Request to another Zelle user that is enrolled in the Zelle, Your recipient will see notification that a request is waiting. If enrolled with Zelle at your financial institution, your bank or credit union will be able to assist you with canceling a pending payment. Reject or ignore your request follow the prompts to enter your Recipient list, contact list or your! 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