We have 6 main contact centres across Scotland: Caledonia House contact centre. As a 111 Health Advisor / Call Handler, you will be responsible for answering calls from South East Coast Ambulance Service NHS Foundation Trust, Gillingham. This is impractical for many people and prevents last minute plans or flexibility. Like I said in my previous review, if something goes wrong you are likely to be blamed for not sticking to process. G51 4EB, 40 Ainslie Road Further Information For further information about working for us please refer to our website Working for us, Were looking for an organised and enthusiastic Rental Customer Advisor for our Car & Van Rental branch in the Tradeston, Glasgow. Others talk about being brave, at IC24, were made that way.From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave.As a . Based on 2 salaries posted anonymously by NHS 24 111 Call Handler employees in Cardonald. Job reference: 017699 Location: NHS 24 Regional Centres Job closing date: 17/03/2020 Job posted date: 06/03/2020 Salary: Band 3 (19,945 - 21,947) Job Type: Administrative Services Employment type: Permanent Hours Per Week: 12, 16 or 30 hours, weekend only mainly Friday to Monday Before working for NHS 24, I had felt adrift for a few years. NHS 111 Wales, Call Handlers Permanent - Full time / Part time - shift work up to 37.5 hours per week. Pattern of Work - flexible shift rotation 5 over 7 days between 08:00 - 20:00 Monday to Sunday with rotational back shift and weekend cover. Call Center, Customer Service Rep, Call Center Support. Title: Call Handler / Co-ordinatorResponsible to: Clinical Contact Hub OfficerAccountable to: Senior Regional Officer Operations (Resources)1. Useful subjects include: If youre at school or thinking of changing career, doing a work placement could help you when applying to college, university or for a job in healthcare. 2 Ferrymuir Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Which would be fine, except I've never been told what to train during this time. Good colleagues, good pay, ability to manage/book annual leave on your own, Nothing is personal, Everyone knows each others business. Foresterhill Road 08:15, 27 FEB 2023. We provide an all age 24/7 Mental Health Helpline along with acting as a Single Point of Referral for any person of any age within the Shropshire/Telford and Central Advertising - General Practitioners, Telford. NHS pension and holiday leave is above average. Our Regional Centres are located at Cardonald, Clydebank, South Queensferry and Aberdeen. The role of an NHS 111 Call Handler (Health Advisor) When you ring 111 or 999, your call goes through to a call handler based in one of our 3 Emergency Operation/Contact Centres. Argentina Australia You can develop your career by becoming an emergency call dispatcher. 111 Call Handler / Call Centre South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team based in Milton Keynes. It's hard to get weekend shifts off and swapped. Psychological Wellbeing Practitioner Interview. Apply now to find out more! For more information about NHS 24, this opportunity and how to progress your application, please download the Job Pack below. No support. AB25 2ZN. You must give 8 weeks notice for annual leave. If you're looking for a flexible role that allows you to make a real difference, this is the perfect opportunity to join us. Nhs 111 call handler jobs is easy to find. Processes are always under review and changing to make a better patient journey, some people don't like change but it's for the best. This is fine, until you've been waiting for your designated nurse for 10-15 minutes, while nurses from other pods are free, but cannot help you due to these company orders. We have 6 main contact centres across Scotland: NHS 24 Your saved information will not automatically transfer to the new NHS Jobs service. The closing date for submitting your completed application is midnight on Sunday 4th April 2021. HS1 2AF, Montfield Hospital Salary: This estimate is based upon 2 NHS 24 NHS 111 Call Handler salary report(s) provided by employees or estimated based upon statistical methods. Welsh Ambulance Service NHS Trust, St. Asaph. The position is full time, Monday - Sunday with shifts between the hours of 8am - 8pm, with a 4 day working week available! This position typically requires excellent customer service skills, ability to sell and to work in a fast-paced environment. How many Call Handler jobs are there in Cardonald? What is ruining the service is Team Managers being given jobs with horrendous sickness records, zero people skills and no clue how to manage anything. Overbearing monitoring of frontline staff. 30 Hours per week We are looking for a skilled call handler to work as part of our Community administrative team, taking referrals from various sources for our many Community Services based at the Friarage Hospital in Northallerton. Core day to day duties - Supporting with UK Security Vetting team with queries - Handling any initial customer escalations - Assessing/analysing enquiries in the form of a written recommendation/decision about how to proceed - Management of your own work queues for each of the above areas - Administrative support to resourcing and coordination of training for delivery - Key Skills/Experience. Shetland We use this information to make the website work as well as possible. Having problems? Your NHS needs YOU! Our 111 health advisers and call handlers are vital to the smooth running of our service. Caledonia House This employer has not claimed their Employer Profile and is missing out on connecting with our community. McAuley Road Verify your email to use filters. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The previous review stated current team manager.lets hope not for long because you sum up everything that is wrong with NHS 24. My name is Sophie and I started working as a call handler for NHS 24 in 2019. Dundee NHS Education for Scotland. How would you ensure that we looked after your development, given that this is a new service? Milly-Rose with her parents Pip and Shaun (Image: Shaun Stirrup) A "happy, healthy" little girl has died just hours after complaining of belly ache. You will be responsible for handling multiple queries via inbound, This will be done whilst providing excellent customer service by answering customer queries through our various channels including inbound and outbound, Were searching for caring people to join our, Dealing with a mixture of customer in and outbound. We'll get you noticed. Green Zone, Level One See if they're hiring! Are you an energetic, outgoing, and hard-working individual who'd like to work with a market leading Company? G524RU, NHS 24 You need to type quickly and accurately, with a minimum typing speed of 30 words per minute. I had lost my mum very suddenly which I struggled with terribly. You are not permitted to cancel annual leave once it is booked. Key facts about NHS 24; Our centres; Main centres. Job overview. over 500,000 urgent calls a year. Get instant job matches for companies hiring now for Call Handler jobs in Cardonald like Contact Centre Sales Advisor, Call Centre Agent, Inbound Agent and more. Start your new career right now! Explore 654.000+ new and current Job vacancies. Listed on 2023-03-01. The ambulance technician programme could lead to a job as an ambulance technician. What a way to treat your loyal staff, they are also backdating this to 2020 when the pandemic started. A free inside look at company reviews and salaries posted anonymously by employees. HOURS BETWEEN 8:00AM AND 6:30PM Successful individualswill be working with advisers, employers, and individuals to offer long-term savings, investments, pension solutions and protectionproducts. The current process changes are better but stop blaming call handlers for waiting times when it's not their fault. It's demoralising to regularly see queue times of 40-50 minutes. We use cookies to collect information about how you use the NHS Jobs website. It is a highly detailed role as you will be responsible for raising contracts and authorising purchase order invoices in line with customer agreements. Healthcare. Working most weekends and they slide same staff onto EVERY public holiday. Average salary for NHS 24 111 Call Handler in Cardonald: GBP 1,208. Please download the vacancy Job Pack for full details of NHS 24 and this opportunity. If you work weekends only, then you will almost never be offered overtime as weekends are the busiest times. 3 Aurora Avenue Clydebank G81 1BF. As well as Call Handler jobs in Cardonald, you can find. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an . NHS 24 expect this vacancy to attract a high level of interest, therefore the advert may close prior to the advertised date. Fifty Pitches Road MONDAY TO FRIDAY Do you want the opportunity to work where there is no cap on how much you can earn? The closing date for submitting your completed application is, NHS Scotlandapplicant tracking system delivered and supported by Jobtrain. Copyright 2023. The salary trajectory of a Call Handler ranges between locations and employers. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Foreland Road You must be prepared to give basic first aid advice to people facing life-threatening situations. This estimate is based upon 18 NHS 24 111 Call Handler salary report(s) provided by employees or estimated based upon statistical methods. Balfour Hospital .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 20,107 - 26,806 look to you? Cardonald Park 18 NHS 24 reviews. EH30 9QZ, NHS24 You will answer 999 calls from people in different medical situations. IV2 3UL, Lister Building Apply for Nhs 111 call handler jobs in Glasgow. 40 Ainslie Road Hillington Glasgow G52 . Which industry do Call Handler jobs in Cardonald belong to? A flexible and adaptable approach is required. Easy enough and interesting job if you can handle it mentally. 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