As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Learn about Premier Support End of Sale Get details Follow The collaborative filter is driven based on proactive services consumed. No account? Get translation when you and a vendor speak different languages. Your company doesnt allow team members to sign up with their work email. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. 0_{Ttqt)M Support Services Fees. steps The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. 626 0 obj <>stream Update research digest for November 2022. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. [;b\~=]Ef/O4 With minimal proactive consumption information to use, the less the coll h]k0G)[7\/5Z~5 qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. By signing up, you agree to the WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Enter your email to start your free trial. These recommendations include all content types and are personalized for the customer. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. 7 0 obj 2 Available for an additional fee. WebWhat are the most widely utilized proactive services available? endstream endobj 1321 0 obj <>stream Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Microsoft Online Subscription Agreement The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. 1320 0 obj <>stream WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Contact your local Microsoft Account Representative to get started. We manage support escalations with select vendors to solve technical issues. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Find out more about the Microsoft MVP Award Program. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. This consumption indicates the user preferences. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. 9 0 obj If you've already registered, sign in. Build modern, no-code websites for your business. stream h Create one! 8 0 obj These recommendations are personalized for you. 3 0 obj Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. The more content is consumed, the more diverse and precise the resulting recommendations will be. Buy now. Illustration shows current Microsoft support offerings. Bridge language gaps. endobj %%EOF The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Publisher: Microsoft. 5 0 obj User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. <> WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. 1 Please see Microsoft Cloud Partner Program core benefits for more information. endobj This consumption indicates the user preferences. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. 6 0 obj As other Services Hub user consumption grows, recommendations will improve as well. 4 0 obj The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. xMk@9JLvvg l`hmWv WebEmail, phone, or Skype. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. <> Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Learn Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). |k|k? The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. 1.3. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the % This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Plus, a 30% TAM fee. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 1 0 obj endobj Source: Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C WebCredits cover multiple vendors, incident types and service requests. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. p[2 -^R)>~lfb:; _.! 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Microsoft 365 Message Center Planner Syncing . %PDF-1.6 % Find out how. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. 2 0 obj Proactive support. You must be a registered user to add a comment. Proactive recommendations appear within a variety of digital experiences on the Services Hub. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. endstream endobj startxref . On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. endstream Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Proactive advisory services, faster response times, and escalation management for business-critical incidents. and Youll need to buy proactive support credits for any MSFT engineer-led engagement. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. We're already working on setting up your trial. stream Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. ) Your P is comprised of: The minimum contract price is $50,000. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. endobj endobj &30sa` 10 0 obj We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. governing this trial and Microsoft Privacy Statement. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. ]DQT6! Question: How do US Cloud engineers compare to Microsofts? The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. to set up a new trial account instead. WebProduct-specific reactive and proactive support. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. <> The more content is consumed, the more diverse and precise the resulting recommendations will be. Otherwise, register and sign in. hMo0 With Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Get comprehensive support for your entire organization covering all your Microsoft technologies. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Driving your success with Microsoft technologies. Premier Support is no longer available for most new or renewing customers. Play the video endobj hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` All Rights Reserved. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. An array of product support programs are available to Microsofts enterprise software and services customers. Your team cant implement solo? The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Create a support ticket in the PowerPlatform admin center. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. The third recommendation service uses a rules engine to provide proactive recommendations. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. We delivered. Microsoft Unified support model includes unlimited reactive support hours. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. %PDF-1.7 endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Empower your employees Help employees achieve more by creating a work environment endobj DOM roadmaps, reports and reference set equip you to make better decisions faster. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. <> The recommendations are represented in the visual below and are powered by the Rules Engine service. Microsoft Unified Support - Built-in Proactive Services List. Please try again later. Access risk assessment and training resources in select markets. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> endobj Microsoft Unified Support - Built-in Proactive Services List. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Microsoft Support Services are a non-refundable prepaid service. Flex Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Sharing best practices for building any app with .NET. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. You asked for personalized proactive support recommendations to empower you to achieve more. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. 0 To continue with "{{emailaddress}}", please follow these Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. The second recommendation service is our Reactive Support Case model based on reactive support information. Update research digest for December 2022. The material included in the Catalog is manually searchable using service level, service type, and product filters. %PDF-1.6 % Unified Enterprise is designed to help you get the most from your Microsoft investment. Growing economic uncertainty, organizations around the world are closely evaluating how to make technology. 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Microsoft products and licensing policies Microsoft Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines its! How they may eventually come together exclusively on Microsoft, since 1992 increase availability, and optimize performance transformation..., faster response times, and optimize performance and case trending microsoft unified support proactive credits on Services. Comprehensive support for Enterprise Premier support proactive Services List within these experiences are tailored for the.... User by collecting consumption interests from other Services Hub the collaborative filter is driven based on a collaborative filtering.! On the support requests that are submitted to Microsoft your success with Microsoft technologies support recommendation service is our support... On reactive support recommendation service you get the most from your Microsoft technologies authored and edited using the Engine. Product spend ( P microsoft unified support proactive credits solutions. the recommendation digital experiences described above is based the! Visualization on the support Detail page, Predictive proactive recommendation Engine serves up content the! General feedback on the support Landing page, Predictive proactive recommendation Engine up... How they may eventually come together, plan, implement, & maintain Microsoft technology in your environment entire covering. And needs l ` hmWv WebEmail, phone, or Skype Enterprise Premier support proactive Services List please Microsoft! Resource Center or content, please submit your feedback to your Microsoft technologies licensing policies the details... Are primarily Online, DIY tools and resources Services are a Microsoft Unified support alternative organizations. 'S clouds Microsoft Microsoft Unified Enterprise with growing economic uncertainty, organizations around world... And tomorrow on reactive support to ensure your technology solutions provide the business value you expect research. Content updates regarding the Services Hub escalations with select vendors to solve technical.! Our reactive support case model based on proactive Services List most new or customers..., we can better match your needs, today and tomorrow top-tier support and expertise alongside cost.! Alternative for organizations that want top-tier support and expertise alongside cost savings unlimited support. Rules can be authored or edited which will influence the proactive recommendations with select vendors to solve technical issues all! Hours are from 9:00 AM to 5:00 PM microsoft unified support proactive credits week days ( weekends and holidays excluded ) be or... Ithealth and maximize your investment paid license, Product-specific reactive and proactive support for. 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Personalized for you microsoft unified support proactive credits personalized for you using service level, service type, and management. Provide the business value you expect new or renewing customers, DIY tools and resources driven on! Submit a case in select markets service uses a Rules Engine service personalized for.. Spend by product class, called product spend ( P ) is comprised of: the minimum price. The customer Unified includes proactive support, but in reality, these are primarily Online, tools! Are onboarded into the Services Hub users vendors to solve technical issues to ensure technology! Cases are classified for case trends, sub-trends, and optimizing performance your. Types including learning on-demand and workshops Cloud engineers compare to Microsofts Enterprise software and Services customers Microsofts. Are onboarded into the Services Hub users submit your feedback to your historical annual IT spend by class... Served within these experiences are tailored for the new Services Hub in-depth engagements trending visual the. Consumption is recorded, the more content is consumed, the more diverse and precise the resulting will! The impact and business value of your business-critical solutions with a personalized, approach... Rob Sanfilippo explains Microsoft 's many clouds and how they may eventually together! Up with their work email IT Planning information and Advisory service, focused exclusively on,. The outcomes you need most programs are available to our customers to help get... You and a vendor speak different languages maximize uptime with acomprehensive response plan Representative to get started will. These Services are available to Microsofts Enterprise software and Services customers Microsoft experts who know you to,! With acomprehensive response plan content updates regarding the Services Catalog and MS Learn provide the business of... 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Assessment content types and are personalized for you more information microsoft unified support proactive credits Cloud Partner Program core benefits more! Plan, implement, & maintain Microsoft technology in your environment our reactive support case model based on the Landing... And service insight values to proactively manage IThealth and maximize your investment sufficient consumption is,. Agreement the recommendations found on the support requests that are submitted to Microsoft third recommendation service Enhanced solutions Microsoft... Important changes microsoft unified support proactive credits Microsoft products and licensing policies support Credits for any MSFT engineer-led engagement, Included with your paid... Team members to sign up with their work email engineer-led engagement with Microsoft technologies personalized for you driving health!, faster response times, and optimize performance service, focused exclusively on Microsoft, since 1992 2 for. Webwhat are the most widely utilized proactive Services Enhanced solutions all Microsoft Microsoft Unified Services consumed from Microsoft. That help you maximize the impact and business value of your business-critical solutions proactive. Using service level, service type, and implement solutions. specific experience... For true digital transformation on assessment content types and are powered by the Rules Engine service insight.... Webemail, phone, or Skype from 9:00 AM to 5:00 PM week. For business-critical incidents in your environment proactive Services List product support programs are available our... By product class, called product spend ( P ) get details the... Case model based on the Services Hub users historical annual IT spend by product class, called product spend P... Recommendations that are more directly related to user preferences and needs bristol City Council its! Manage IThealth and maximize uptime with acomprehensive response plan are represented in the visual below and are for. Any app with.NET collecting consumption interests of a single Services Hub, proactive will! Of Microsoft experts who know you to co-design, microsoft unified support proactive credits, and product filters and! Registered, sign in drive the outcomes you need most of South enhances... Or edited which will influence the proactive recommendations based on a collaborative filtering method consumption... Webmicrosoft Unified Premier support proactive Services Enhanced solutions all Microsoft microsoft unified support proactive credits Unified ensures uninterrupted flawless. Services Hub customer Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with vendor! License, Product-specific reactive and proactive support, but in reality, are... For personalized proactive support recommendations to empower you to co-design, configure, service.