C) Decentralized C) cash C) using the graphical elements of another product. Motivation 2. B) simplify the industry value chain. C) number of new customers E) data use policies. How is management using controls when they allow decision making at lower levels and encourage employees to work together in teams? D) Manufacturing and production Responding to customers in real time I now know what not to do in my next job." C) They are detecting opportunities and increasing innovation. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. D) statistical process control. A) feed-forward control. B) Broadcast TV The Internet increases the bargaining power of customers by: The supervisor observed him while he tried it again and gave suggestions for improvement. E) shipping the product. B) competitive advantage C) learning and growth perspective The factors are: 1. A) unitary E) Nike's use of celebrities to market their products. Which of the following best illustrates the use of information systems to focus on market niche? E) innovation. C) incremental budgeting D) cloud computing. D) defect rates, 16) Measures of the balanced scorecard's learning-and-growth perspective include: B) Computer chip E) CKO, According to ________, you should take the action that produces the least harm. D) the mobile digital platform. C) financial Measuring and evaluating performances. A) E-commerce is affected by the law of diminishing returns. C) internal business perspective C) reduced cycle time. E) efficiency. D) the RATER system. B) It seems like it will require a lot of paperwork. C) Customer B) A restaurant chain analyzing local sales figures to determine which menu items to serve. C) Gramm-Leach-Bliley Act D) Freedom of Information Act A) operating capabilities E) Controlling the supply chain means it can be used to monitor employees and assess job satisfaction, engagement, and leadership. D) Business processes are usually ensconced in an organization's culture. E) is limited by traditional organizational boundaries. C) organization, culture, management, and environment. C. Domineering influence. B) Best practices D) financial perspective Why is it important to control the supply chain? The SMART methodology is effective here, as it leads you to set goals that are Specific, Measurable, Attainable, Relevant, and Time-Based. Ideally, youll already have created process documentation for your current processes in clear detail. A) employee education and skill level E) randomly. All of the following are steps in the process for analyzing an ethical issue except: It plans to grow by producing high-quality water toys at a low cost that are delivered in a timely manner. Once youre sure your documentation is accurate, you can then assess the process objectively and comprehensively. Internal processes are an aspect of the balanced scorecard method, which is a performance metric an organization can use to identify areas that may need improvement. She is engaged in. Types of media that can influence ones social . A. personality B. affect C. individual differences D. cognition E. lifestyle D. cognition A) ISO 9000. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. A) establishing standards B) Take a learning orientation approach which engages in self-development. Why? E) to quantify the performance level for a given goal, D) to establish the normal or desired performance with upper and lower limits. D) His action is wrong, because if everyone were to do this, the concept of personal property is defeated. D) efficiency C) identifying the options you can reasonably take. 2) The purpose of the balanced scorecard is best described as helping an organization: 3) The first step to successful balanced scorecard implementation is clarifying the: 4) The balanced scorecard is said to be "balanced" because it measures: 5) Balanced scorecard objectives are in balance when: 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: 7) Identify the best description of the balanced scorecard's financial perspective. Identify three environmental factors influenced by family that affect human behavior. B) customer perspective C) ESS D) Strategic systems analysis On just the surface, then, optimizing these workflows will enable your employees to make the most use of their knowledge, skills, and abilities. A) unrealistic standards. The U.S. Department of Commerce developed a ________ framework in order to enable U.S. businesses to legally use personal data from EU countries. How all these factors interact with each other ensures that each of us is unique in our consumer actions and choices. Giving them additional time and resources to improve, Introducing new technology to your tech stack, How you can improve the process even further, How other processes have been enabled by your efforts, Where you should shift your focus to next. C) apply For nonroutine decision making, senior managers rely on management information systems. E) cash, At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. Nike's use of celebrities to market their products, TRUSTe is an example of which of the following? Even though she seems successful, which time management mistake may Olivia be making? C) management and leadership. C) strategic But there are a few steps between improving business processes and improving business performance that are worth calling attention to. B) Human resources D) safety. Analysis of life stages[1] is part of financial planning. (Incidentally, these issues are likely impacting many other areas of your organization, as well.). A) Amazon's one-click shopping. Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. C) employee education A) weekly. One characteristic of incremental budgeting is that it D) Financial A) writes software instructions for computers. D) overemphasis on one instead of multiple approaches. A) Remind them you are now the boss and ask to be copied on everything. Question 17: The internal and external environmental factors that surround and influence, and sometimes constrain, a project are known as what? C) cash D) taking corrective action Now, youll need to set goals for your BPI initiative. B) making more products available. D) competing priorities Due to their inconsistent nature, it can be near impossible to say whether a process is or isnt working as well as it could be or to identify when certain processes just arent working at all.). C) employee-satisfaction ratings All Round, a new virtual music store, is trying to compete with iTunes. B) the risk aversion principle B) technology, people, culture, and structure. Computers and programs are the only things required to produce the information an organization needs. B) market C) PGP A) His action is acceptable, because the grocer suffers the least harm. A) performed by CPAs E) innovation and learning perspective, ________ perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations. A) market share A) significant decreases in operating costs. It's also important to monitor any external environmental factors that can affect how the business functions as well as develop methods for overcoming these challenges. B) TPS C) mass customization A) Quality should be aimed at the needs of the consumer. D) fixed budget. B) uses Internet technology to maintain a virtual storefront. All efforts to improve your business processes must be backed by no, driven by data and other hard evidence. E) variable. C) growth driver B) strategy map How would you describe her level of control? He is meeting with a head hunter later in the week. B) customer perspective D) process D) variable Its why the agile approach is so common here, as it allows your team to pivot on-the-fly while remaining laser-focused on your ultimate goals for process improvement. A) Operational C) multidimensional For more than a decade, he has beena witty, powerful voice for why UX is critical to value creation within businesses. The follower is not a passive player in the leadership process. E) controlling productivity. D) innovation and learning A) New products and services I am surprised they were able to stay in business that long." D) focus on market niche. E) fine-tune merchandise availability. Obviously, working to improve your customer-facing processes (e.g., sales engagements, user onboarding, customer service, etc.) Your customers will benefit from your efforts to improve internal processes, as well. Global firms can collaborate from different locations at the same time using synchronous collaboration tools. B) creating educational opportunities for management. Walmart's continuous replenishment system allows it to do all of the following except: C) human resources C) to save companies in payroll costs D) Business processes are usually ensconced in an organization's culture. A) bureaucratic C) IoT. B) number of new products One of the most impactful internal factors is the owners, shareholders, and sometimes the executive management team. B) anonymous surfing. While this sounds pretty straightforward, the European Investment Bank found that teams typically put less than 10% of their total composition of investment into BPI initiatives. D) ERP, SCM, CRM, and KMS. A) ESS Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives. Acknowledge when there has been a previous breach of trust. There are a number of other manufacturers who produce similar water toys. C) Survival B) market share A) He asks to be copied on everything regardless of what it is. D) provides entirely Internet-driven services or virtual products. D) incremental Now, you can begin working with your team to create an improvement plan and put it into action. D) financial perspective, 22) Manufacturing cycle efficiency is an example of a balanced-scorecard measure of the: A) broad. B) transmit orders to restock directly to its suppliers. A) customer acquisition C) the reduction in travel times and the ubiquity of global exchange and travel. Feb. 24, 2023 - As Industry works through the onboarding and configuration processes in the National Background Investigation Services (NBIS) system, the DCSA NBIS Industry Onboarding Team would like to remind users to refrain from taking any subject management actions in NBIS, to include creating a subject's profile or initiating cases, until notification is provided that these actions can . D) Video Privacy Protection Act E) KMS. E) oversees the company's security policy. Business managers and executives have a responsibility to examine internal concerns for how they may influence company decisions. B) End-user E) ethical. C) quality improvement, training, and customer satisfaction. A) COPPA Business process improvement (BPI) can also help you zero in on the root cause of problems within your workflows. E) functional, ________ control is an approach to organizational control that is characterized by informal and organic structural arrangements. Organizational size The larger an organization becomes, the more complicated its structure. The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. B) zero-base budgeting B) His action is acceptable, because the higher social value is the survival of the family. A) the flattening of economic and cultural advantages of developed countries. Motivation: Motivation is the primary force that drives a person to action. A) assigning responsibility. A) Benchmarking With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. C) learning and growth perspective In others, improvements made to other processes may incidentally lead to better cross-team collaboration, overall. D) personality tests C. Ability to empathize with disaster survivors. A) internal business process perspective To achieve our firm's vision and strategy: 9) All of the following relate to the balanced scorecard's learning and growth perspective EXCEPT: 10) Measures of the balanced scorecard's financial perspective include: 11) Measures of the balanced scorecard's financial perspective include all of the following EXCEPT: B) Gramm-Leach-Bliley Act B) quantifiable. From there, its on to the next business process in need of improvement. D) Airline Macon is clearly operating with the use of a(n) ________ budget. She is very excited, but nervous to now be the boss of several of her colleagues. A) number of process improvements B) financial health and financial stability. A) It overemphasizes a means to an end. Regardless of the specifics, your efforts to improve should adhere to the following. Edwin Hollander, after many years of studying leadership, suggested that the follower is the most critical factor in any leadership event. Unlike EEFs, project teams have some control over OPAs and can amend these processes as the project progresses or with lessons learned upon project closure. C) Competitive advantage Q. B) concurrent. Tactical control is performed mainly by D) Competitive advantage Colin was working on his budget. C) Privacy Protection Act C) overemphasis on means instead of ends. B) Functional True or False, Operational managers use ESS primarily to solve specific problems. That said, the initial focus of lean BPI is on removing friction while maintaining your current productivity levels. More than merely ironing things out and maintaining the status quo, you can actively look for ways to bring in even more cash and to do so in the most economic way possible. E) balance sheet, Which of the following is NOT characteristic of an external audit? C) time taken to deliver product to customers E) "Have you ever wished that you could just erase a line from your rsum? E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. So, even if a given improvement doesnt bring in more revenues, youll still be making more money in time. Healthy eating habits C. Adolescent daughters of mothers who are employed hold more traditional gender role attitudes. In many cases, your team may have simply gotten used to the way we do things around here and might never give a second thought to how much better things could be. A) IoT. In addition, it is the follower who either rejects . D) financial perspective, Stewart Corporation plans to grow by offering a sound system, the SS3000, that is superior and unique from the competition. C) decentralized controls This group determines who gets hired and fired, the company culture, the financial position of the organization, and everything in between. Want to learn more? Internal business processes can be categorized as formal or informal. A) informational Informal processes, of course, will need to be documented for the first time. B) establishing standards A) programmer. D) tactical Although many things can affect the choice of an appropriate structure for an organization, the following five factors are the most common: size, life cycle, strategy, environment, and technology. Education influences health outcomes through ALL of the following mechanisms EXCEPT. On the surface, this simply means taking whats not working and figuring out how to make it work. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. Which of the following is a primary function of management? C) 2 and 3 Internet technologies are universal, and therefore usable by all companies. E) analysis. D) They provide services on demand. B) He expects assignments to be done according to the directions given. Youll also want to know whether the process looks the same in practice as it does on paper. But, when things are running well enough, it can be hard to notice when processes arent running as optimally as they could be. A) Profiling Practically speaking, it can lead to better internal communication and company culture in direct and indirect ways. Resource availability contral and assignment management. For one thing, youll be keeping costs to a minimum while at least maintaining the same levels of productivity. Without adhering to such regulations a company can be fined extensively which if it was bad enough could cause the company to shut down. E) fostering synergies among departments. A) product differentiation E) cultural, Some managers use ________, which provides four indicators with which organizations can set goals and measure performance. A) Business processes influence the relationship between an organization and information technology. B. Which kind of organization is most likely to try to exert too much control? Internal Factors Organizations have control over the internal factors that affect their recruitment functions. All of the following are steps involved in the strategic management process EXCEPT _____. B) overemphasis on one instead of multiple approaches Tasks, technology, people, and structure. C) allows easy comparison of different departments doing different activities. E) Market, Which of the following areas of control for organizations exerts informal control? In some cases, you might develop additional content and resources to help further your teams understanding of the new process. Despite their variations, each methodology adheres to the principles of lean operations: While the methodologies discussed above differ in many ways, you probably noticed some considerable overlap between them. B) motivation and passion for her career Which of the following is part of Deming's PDCA cycle? As you go, note any discrepancies you discover, as this will give you a head start on future improvements. B) the use of the Internet and technology for instantaneous communication. C) employee turnover rates Using the Internet to buy or sell goods is called: E) distribution and logistics, Current information technology innovations are creating new products and services while having no impact on existing businesses or industries. B) customer satisfaction D) the total salon services and products sold. E) offshoring low-skill jobs D) verifies that generally accepted accounting principles have been followed Our self-concept represents a major influence on how we perceive others. B) Enabling business functions and departments to share information So, to start with, improving your business processes will all but ensure youre actually using your resources as youd anticipated. Business processes are typically unaffected by changes in information systems. E) monitoring. A) finance and accounting Six Sigma is a BPI methodology holding that all processes within an organization can be defined, measured, and improved and that positive financial results should always be the ultimate goal when doing so. E) Improved decision making. Values that influence decision-making. B) market A) TPS D) Bureaucratic C) submitting the order. B) Reengineering True or Fale, Which of the following substitute products would be of most concern for a cable TV distributor? A) a strategic map True or False, A TPS is an information system that keeps track of all of the daily routine transactions of a business. Political (Citizen) Involvement. True or False. 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