Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. Weve transformed simple backyards, into private paradises. BBB is here to help. Want to talk to us about your new pool, remodel, or other projects? I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. has worked hard over the last 30+ years to become the largest pool builder in the world. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Get buying tips about Pool Companies delivered to your inbox. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Like how do you leave a partially newly built pool in this condition? Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Unsubscribe at any time. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Sign up to receive our free weekly newsletter. We seek the pool. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Premier Pools & Spas accepts credit cards. We've transformed simple backyards, into private paradises. We were beyond excited, especially when they showed up 2 days in a row!! You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. In between the hiring phases I was to have communication with their superintendent. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We don't just build pools, we change the way people live and entertain. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. They started at 3:30 and ended at 8:30 pm. Looking for the best South Tampa Bay gunite and fiberglass pool builders? I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Their response was file a claim with the gunite company when our property was damaged. Then, they said they were having issues with the survey company to complete the new survey with the pool. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. He contacted PP&S, who sent a worker to take a look. This field is for validation purposes and should be left unchanged. We also have a issue with the pool overflow draining. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Its been the worst experience that I have ever had with a company. Please run away form this company!!!!!!!!!!!!!!!! The lack of communication between this company and their customers is unacceptable. ConsumerAffairs is not a government agency. Unsubscribe easily. The experience was terrible, they were non-responsive and the quality of work was awful. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Cloudflare is currently unable to resolve your requested domain. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I do not have a customer by this name, address or phone number. Complaint: 18417413I am rejecting this response because I still have open items on my project. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Not even an apology. Their biggest complaint -- the installation of the cap for the edge of the pool. There has been little progress the last three weeks. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Premier Pools and Spas have over 25 years of pool-building expertise. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. Better communication. I wish I could get half of my money back for the heartache, trouble, and our time. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. 85% of emp As this customer has been told time and time again, given repair dates of what he wants done. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. ***** never informed **** or me about not getting a response from the survey company. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. "They were excited about the whole design and everything," said Kasey. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. When she refused, Kasey says the operations manager called her and asked her to read her contract. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. The company is asking me for more money due to drainage. We've been waiting for this pool for over 6 months now. Don't walkRUN from Premier Pools. International Association of Better Business Bureaus. Any questions we had he was able to answer, or get us in contact with someone who could better explain. I highly suggest going with a different company. We are the largest inground pool builder in the United States with over 100+ locations nationwide. We are the largest inground pool builder in the United States with over 100+ locations nationwide. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. The pool is not complete as of today 8.3.22. But after paying almost $80,000, the Corcorans say they. All of this information is needed for the ultimate transformation. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. I initially knew this would be a disaster . My pool was not set to the correct elevation of my existing patio or yard. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. Summer came and went and supposedly it was going to be done back in July 2022. From the first scoop of dirt to the filling of the crisp water. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Extras: Premier Pools and Spas is a joke of a company. Services Offered by Premier Pools & Spas. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Business hours may be different today. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Buying a pool is a big decision for your family. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Congress passed the Act after businesses across the country sued customers over negative reviews. Were here for you whenever youre prepared to make your dream a reality. Do not use a Premier Pools franchise to build your pool. First published on March 28, 2018 / 10:00 PM. Its location on this page may change next time you visit. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. Click HERE to watch our new show Passion For Splashin! We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. I would do it again with this pool company!!! Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Priority being customers who are to the point they are hiring lawyers or filing complaints. Were ready to turn your backyard into your own slice of paradise. We are now sitting at day 10 with a completed pool but does it work? That resulted in no one showing up for SIX WEEKS!!! It has been in business for over 25 years and worked with thousands of customers. They never show or don't show or push dates out. We insisted that PP&S rip it out & replace it at their expense. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Gunite, Fiberglass, Vinyl: Whats The Difference. Please read the other reviewsyou will see a distinct pattern of the very same thing. Im very impressed with the work they did and the quality of our pool. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. March 28, 2018 / 10:00 PM I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Consumers want to see how a business took care of business. Yelp users havent asked any questions yet about Premier Pools and Spas. Swimming Pools. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Once the pool design is approved, we begin to create your new private retreat. We've recommended them to neighbors and are so excited to have our new pool put in! Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. I am at my wit's end. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. The equipment finally arrived 8 days after the pool was filled. We were told that it will be fine. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Looking for pool financing? They did not come back to clean up any mess they had left. There has been little progress the last three weeks. We aim to provide readers with the most up-to-date information available about today's consumer products and services. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. Our yard very impressed with the company is asking me for more money due to the point are. Roof is beyond repair and needs to be replaced due to drainage been given every excuse you think... 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