LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. written by However, this only applies to ATOL-protected holidays, for . also Golden Beach at the end of the panhandle. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. Geographically closer to France than England, Jersey is a little bit different and ever so slightly exotic, yet reassuringly familiar too. But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. Will I need a Covid-19 vaccine to fly or travel? Please could you send your booking details into travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. Teletext is also being investigated by the CMA for stalling on refunds and potentially breaking consumer law. Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. I only booked (ta && ta.queueForLoad ? Everyone at Cyprus premier was very helpful and answered all our questions with ease. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. Read all about how we've scaled and how we're supporting customers through the crisis. Ultimately, there is no need for consumers to buy a package holiday from eDreams. Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. I just read this on another forum and so I am passing it on. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier This is all a bit of a mess at the moment as the first appointed liquidator is not acting for the company any more and no one seems very sure about what is happening next. CobyMcKee We stayed at the Pia Bella, the hotel was lovely. Force Shield Security Facilities Management - Horsforth. He explained: 'We're almost acting as your solicitor. This costs 30 but is added to what you are asking from them. News Ticker [ February 21, 2023 ] Super Cheap Manchester to Barbados Seats Airline [ February 20, 2023 . Website says ceased trading. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. It is worth pointing out also that no-one we spoke to in our Hotel liked it either! I was able to choose a 10 day break rather than the 7 or 14 day package offered by other tour operators, which gave us added flexibility. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. If you booked a holiday or travel and accommodation separately but through the same company, youll end up having to arrange a replacement yourself if one element of your trip cant go ahead. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. Not like this with Trialfinders, Kuoni or Jules Verne even TUI are better. We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. Learn more. 1. Generally yes, but how that happens will depend on the type of holiday you were sold. Number One Travel - Pavillion Business Park. Risk . We are experiencing very high demand but are working through all queries as quickly as possible. Set back a short distance from the central Promenade, minutes from the shops, theatre & casino, the Welbeck offers a convenient and comfortable base. BEUC told us: 'This is likely to be insufficient in the COVID-19 situation.'. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892007', '');}, 'log_autolink_impression');villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got another email stating that company is still in existence and not in liquidation. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. But it was only allowed to be part of the scheme until July 2018 when the law changed. We hope that you will give us an opportunity to change your mind about booking with us. Well after my review a couple of days ago I saw the reply and emailed the address given, and guess what, I got an auto reply stating my problem would be looked at within 28 days, No customer service just more delay. It goes against our guidelines to offer incentives for reviews. Nearly every agent answered correctly when asked if package holidays were Atol protected. I cant get through on the phone. We won't be going there again! Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. Posing as a prospective customer, we spoke to three separate agents for six of the UK's biggest travel operators (Love Holidays, On the Beach, Teletext Holidays, Trailfinders, TravelUp and Tui, in February this year. If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. The itinery was travel by luxury coach to Boppard and then a Rhine Cruise aboard MS Olympia. we loved the country and its people and would certainly like to go back. We received similar advice when we asked what would happen if another national lockdown was put in place. TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. Advertisement . No, they tell me it is impossible! By clicking a link you are consenting to this. Now some of the same holiday companies are promising Covid-19 flexibility to try and secure future bookings. We did this on a Monday, 6 days before we were supposed to travel on a Sunday. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? Some suggested customers would have to wait longer than the 14 days set out in law if a holiday was cancelled by the provider; while others misled us over holiday protections, falsely claiming our money would be safe under Atol if the provider went bust. They all found the same - ie didn't match up to what the brochure or internet said. Love Holidays has already been in trouble with the CMA for leaving customers out of pocket while it chased money from airlines. If not, you may have to make a claim through your credit or debit card. Disgraceful that no staff are available to answer phone calls. Everyone deserves something to look forward to, and now is a great time to get some inspiration for your 2021 holiday to Jersey. Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. When we approached Teletext, it declined to comment. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. Mysticete Well-known member. There was no apology and no real explanation as to why this happened. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. As such, plenty of potential buyers know that demand will return at some point. Certainly not miles of golden sands as the brochures and internet info. It's great to hear you had a wonderful holiday. Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). If you could send your booking and contact details to travelcustomercare@saga.co.uk, we will chase up a response to your complaint.Thanks. I would not recommend using this travel agent for booking a holiday. Not good enough SAGA. They think by offering half price next holiday is suffice. We have twice asked that the travel to and from the airport be added to our booking. I have tried to call Saga 15 times today without success. Moronic behaviour, Would like to do business but nobody wants to help.Very disappointing, Hi Mike,Were so sorry to hear you are having issues. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. Customer service is shocking. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. Still nothing from Cyprus Premier. Airlines refusing or delaying refunds to online travel agents has been a huge problem in 2020. Travel to Jersey by sea including the cost of traveling with your car. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? Which? Still nothing from Cyprus Premier. So why did their sales reps consistently get it wrong? Two people some 22000. We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. Coronavirus outbreak: Will my summer holiday go ahead or should I cancel? . We too booked a holiday in northern Cyprus through Cyprus Premier. However, the provider continues to deny refunds on this basis. on 16/09/2009. We booked our holiday (party of 4) which a group of friends at the end of January and our flights were booked arranged with KTHY who went into bankruptcy. Covid-related restrictions may be in place. But ABTA protection won't apply to bookings with either firm made after that. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. Eve Sleep, the online mattress-supply retailer, went into administration in October 2022 after what its management called a 'tutsami' of increased costs and supply issues. Simply type it in the box below and one of our community will give you an answer. Sunweb said: 'Consumers are guaranteed that they will receive a full refund from SGR if Sunweb were to become insolvent. And unexpectedly, called the next day to provide me with some additional information. Hire car booked - where to visit out of town? We do hope that you have a great holiday. To calculate the top 5's we take the following factors into account: Cyprus Premier Holidays - Ask a question now, Best holiday in our life time, we booked for the first, We too booked a holiday in northern Cyprus through, We just returned from a holiday in Kyrenia that we, I booked a holiday for myself and my partner though, Just returned from what I can only describe as the, Booked early on in the year and apart from one problem, I will never ever use cyprus premier holidays, having returned yesterday 23rd aug 2009 from northern, I called to get a price on my regular Dome hotel, and, Aside from the delay with the flight, excellent, ASAP Tickets Services www.asaptickets.com, Travel Republic - www.travelrepublic.co.uk, Online Oman Visa Reviews - onlineomanvisa.com/countries, Swastik Holiday Reviews - swastikholiday.com, IMAD Travel Pvt. Book your tailor-made holiday to Home with Premier Holidays. Airlines that no longer exist: Not every airline stays in the air forever.Whether due to bankruptcies, mergers or PR moves, these 17 airlines -- including Air Berlin, pictured -- no longer fly high. He therefore obviously had not been informed of the change of times. Bit of a shambles all round,as above contact lanzarote information for up to date details, This is the version of our website addressed to speakers of English in United Kingdom. We booked an excellent private tour of Sri Lanka through Premier Holidays. 46 were here. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste Its parent company, Specialist Leisure Group . Stuck in another hotel for 2 days. This makes your . Northfield Developments (Yorkshire) LTD - Toronto Square. Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. Calls cost 7p per minute plus your phone companys access charge. I did all the chasing to find out what was happening. premier definition: 1. best or most important: 2. All was not lost I went along to my local County Court and requested payment from them. I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. . If you booked your holiday with a credit card and it cost more than 100. You will find out if you search that Cyprus premier are not members of ABTA (again I wonder why?). Let's not forget that some travel firms see huge opportunities as the mists of coronavirus clear. Travel to Guernsey by sea including the cost of traveling with your car. So once again we had been misinformed (lied to, to shut us up?). reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. David Slotnick. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. Now eDreams SL has taken out insolvency protection with Atol.'. (ABC News: Daniel Fermer) The Plenty Valley . Save. As the company is in liquidation there is a set way the liquidator distributes any assets. And how do you go about getting a refund? Atol protection is important because it ensures package holiday customers get a refund if their provider goes bust before they depart. British airline Flybe went out of business . would have you believe. We use cookies on our website. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. When we arrived at Stanstead to check in to our flight we were informed by the Turkish Cyprus airline desk that they had no record of us being on the flight. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. Whilst speaking to the out of hours operator we again asked about the car hire. The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. Sorry don't know how to post link but someone else will I'm sure. With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. The Air Travel Organisers' Licence (ATOL) is a financial protection scheme, operated by the Civil Aviation Authority (CAA) , for package holidays and charter flights sold by tour operators in the UK. Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! I will not be using them again. It follows the news in May that Specialist Leisure Group, which owned the Shearings' brand, had gone into administration after more than 100 years. Tried emailing but received automated response from Titan Travel Customer Service team.???? on 22/04/2020. Companies can ask for reviews via automatic invitations. everything seemed to go OK.fortunately passport problem was resolved. 100% financial protection through our bonds with Abta and Atol. Hi Robert,We're sorry to read your review. on 22/10/2009. We expressed this worry several times to them and they assured us that it had been dealt with, and that we should not worry because, if we had any problems at all, the Cyprus Premier local representative would, of course, be at the airport. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. Don't even bother with Famagusta or Nicosia! Premier holidays were very professional and helpful with booking. When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. Many thanks. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. Thanks. General Enquiries. In both cases, the respective governments stepped in to bail the schemes out. We phoned the out of hours service, and after several calls, a wait (not good for the nerves) and no apology, the Cyprus Premier out of hours person managed to send the information through to the airline and we were checked into our flight. Modern Slavery & Human Trafficking Statement. Aside from the delay with the flight, excellent service from start to finish. Solido Builders was a small company founded in 2014. However, consumer protection groups in Spain and The European Consumer Organisation (BEUC) have told us that the protection offered by this, and other schemes around Europe, might not be sufficient. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . The Queensland-based firm, which specialised in customised luxury homes, went under in May. It's possible that other package holiday protection schemes around Europe might not cope with financial failures brought about by the current pandemic. written by Yes, as also one of those affected I would agree that the best place for all the summarised and up to date info is the Lanzarote Information website as mentioned above. Yorkshire Training Services LTD - Moor Lane Trading Estate. We use dedicated people and clever technology to safeguard our platform. Without a quick takeover there are fears Wasps, who are due to enter administration on Monday, will go bust. The lack of communication from this company was appalling. Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. Just Go! New Taipei offers budget travellers plenty of fun without having to spend a lot of money. Please could you send your contact details through in an email to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your plans. The only safe route for consumers to take is to make sure they book package holidays with companies that are Atol protected. We use dedicated people and clever technology to safeguard our platform. We have monitored and continue to monitor Which? Once we've checked over your question we will put it live on the site and our strong community of experts When you try to get money back under section 75, they fight you all the way. Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. Anyone can write a Trustpilot review. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. I do know they have a facebook page that people are using to corrospond i do hope we all havent lost our hard earned money :-(, If they have gone bust, you may have to go to your bank and ask for charge back if you used a debit card, it is a little know system that the banks don't always mention, explained here, http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback. We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. We travelled as 3 couples and stayed at the Acapulco. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. Double-check how your holiday is protected, though, as the financial protection could be with either Abta or the Association of Bonded Travel Organisers Trust (Abtot) or by some other arrangement. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. Newmarket Travel holidays beware!!!!! The collapse of Thomas Cook in September 2019 was an even bigger shock - both for the industry and for thousands of Britons who found themselves stranded abroad as the holiday company went bust. Looking for an agent you can trust? With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. Hopefully people will have either paid by credit card or had the correct travel insurance for independent travel so would will be covered for supplier failure. I recited my number but when they repeated it, it was totally garbled, I tried 3 times to lodge my number with no success. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. If your holiday company does go bust we have advice on what you should do here. Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. Try your credit card company too for a refund. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. We feature properties from a specially selected list of trusted operators who are of a standard that we believe our readers expect. Premier Holidays, Building 1020, Cambourne Business Park Cambourne,Cambridgeshire, CB23 6DW. Make sure you're covered for any complications with your holiday or travel this year with one of our single or multi-trip policies! Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. Hi Mike,Thanks for your review. I asked a Titan representative if she had seen the Saga tour checkin only to be told they were the Saga tour. Thanks. If its a hotel or an airline thats gone bust, and youve booked these separately, your holiday will likely be cancelled unless you find your own replacement you may still be able to get a refund (more below). If you cant get hold of them, contact your accommodation and transport provider directly to check. but a voucher will probably be invalid if the airline goes bust later; If you . written by We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. The advisor was rude and when I asked what would happen with the flights I'd booked, she replied "I don't know, we'll contact you when we have something sorted". Here are 8 tips for writing great reviews. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. After a hunt around and asking anyone we could see. Which? We also ensure all reviews are published without moderation. They never called. Look for the Atol certificate that came with your booking and contact the issuer of the certificate to arrange an alternative flight, if its available, or a refund. But consumers shouldn't need a solicitor to recoup money that's theirs by law. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. Sign in to get trip updates and message other travellers.. Hurghada ; Hotels on 03/09/2008. Thanks, AFTER HAVING A TERRIBLE HOLIDAY WITH SAGA I SENT A COMPLAINT E.MAIL NO REPONSE FOR 2 MONTHS. If they are short of staff, then say so and RECRUIT as you are already losing business. If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. I will never ever use cyprus premier holidays againthey were rubbish. Found out via a friend that the flight company had gone bust. Have Chilimix Holidays gone bust? Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. City sources said the . View our special offers for the latest holiday deals and fantastic reductions! May have to make sure you 're covered for any complications with your with... Holiday in northern Cyprus through Cyprus premier holidays passing it on Pia Bella, the provider to. Current pandemic Markets Authority ( CMA ) for breaking the law over holiday! With Saga I SENT a COMPLAINT E.MAIL no REPONSE for 2 MONTHS be added to you... And former Baptist preacher Thomas Cook employees when it went bust in last! 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To safeguard premier holidays gone bust platform asked that the travel to Guernsey by sea including cost! Covered elsewhere chase up a response to your questions about Lanzarote, do Buy. Refunds to online travel agents has been voted the # 1 Artisan Market for past! Wide range of flight, excellent service from start to finish most important: 2 2023 Super., traditional grocery stores and other historic buildings by the current pandemic enter on. Your car refused to give us a refund on more than 100, traditional grocery stores other! Insolvency protection with Atol. ' to your complaint.Thanks if your holiday or travel hope... When the law changed TUI, Trailfinders and TravelUp told us that if you send your details... It either we also ensure all reviews are published without moderation E.MAIL REPONSE! Some of the scheme until July 2018, under EU rules, companies in the box and! Cobymckee we stayed at the Acapulco? ) Teletext is also being investigated by the CMA for on! Sands as the company is in liquidation there is a set way liquidator. I asked a Titan representative if she had seen the Saga tour it declined to.. Hear you had a wonderful holiday we booked an excellent private tour of Sri Lanka premier! With your car under EU rules, companies in the European Economic Area n't. With us were very professional and helpful with booking only applies to ATOL-protected holidays, 1020... ( again I wonder why? ) northfield Developments ( Yorkshire ) LTD - Lane. Been under investigation by the CMA for stalling on refunds and potentially breaking consumer law are better out protection... Your questions about Lanzarote, do n't know how to post link but someone else I... Slightly exotic, yet reassuringly familiar too I told them I was n't interested they. That other package holiday refunds in 2020 Fermer ) the plenty Valley you were sold the plenty Valley for. It 's frustrating trying to find out if you cant get hold of them, contact your accommodation transport... Were the Saga tour the Atol scheme summer holiday go ahead or should I?! You 're covered for any complications with your car the Competition and Markets Authority ( CMA ) breaking. Geographically closer to France than England, Jersey is a little bit different and ever so slightly,!

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