Sorry for any inconvenience. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Attleborough Surgery is a GP practice in Attleborough, Norfolk. If you have been advised by the surgery that your medication review is due, please complete a review. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. We would also like to use analytical cookies to understand how our site is used and improve user experience. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. order repeat prescriptions. Attleborough Attleborough My mother left hospital with a head injury. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Send your request by post or fax it to your normal surgery of attendance. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Analytical cookies send information to Google Analytics. We are sorry for the experience you had when trying to contact the Practice by telephone. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. Station Road SurgeryStation Road My Account. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. Station Road SurgeryStation Road Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. For more information, see the dispensary page. 56.7% vaccinated, of 1602 eligible people. The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. Attleborough They can also offer well-being, stopping smoking and sexual health advice. You do not need to see a GP to order a repeat prescription. here. We would also like to use analytical cookies to understand how our site is used and improve user experience. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. Messaging. We've put some small files called cookies on your device to make our site work. Website and Digital Marketing by White Bear. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. View more. Let us know your preference. (If you make your request by post, please enclose a stamped addressed envelope). More than half of GP practices are connected to Patient Access with more joining every day. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. The website wasnt working. Find out how to renew your repeat prescriptions. Select Repeat Medication from the menu, then New medication order. You can contact this general practice using the phone number 01953 453166. All rights reserved. View NHS information about opening hours, contact details, directions, appointments and GP service details. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Notice Only your overall rating, comment and name (if disclosed) will be visible online. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. We try to reserve our GP appointments for patients with more serious health problems. This is for reasons of accuracy and safety. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. By asking your local pharmacist to request on your behalf. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. Find out more about online health and prescription services. You'll be able to collect your medicine in person when it's ready. Thank you for subscribing to our newsletter. The website sends you round and around in circles. 82.88% with recommended measurement, out of 2,698 patients. Flu vaccinations - Aged 65 and over group. Station Road SurgeryStation Road Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Ask your GP surgery how you should let them know when you need your repeat prescription. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. In future you may wish to consider registering for our Online Services. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away Please try again in few minutes. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. I think this is disgusting to ignore mental health in this way. Attleborough Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Extremely poor admin. We've put some small files called cookies on your device to make our site work. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. We will use a cookie to save your choice. There are 3 ways to order a repeat prescription from your GP surgery. Medical record. The Account option, which is visible once your name is selected. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. In the past 2 weeks we have moved over to a new clinical system. If you are registered for online access then you can order your prescriptions by following the directions after logging into . Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. The NHS Access app is no longer working. The NHS App now requires newly registered patients to input an ODS Practice code. In the transfer over, all repeat medication also now needs to be newly authorised. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility There's more information about prescriptions in your NHS account. Manage an account on behalf of another patient or relative. Manage an account on behalf of another patient or relative. Station Road SurgeryStation Road You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). order repeat prescriptions. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. Staff Login, GP Website Design by iatro. As I type this I am number 15 in the call queue! NR17 2AS Map, Queens Square SurgeryQueens Square Some high street pharmacies also deliver. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. Send secure messages to your GP. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Station Road SurgeryStation Road Using your NHS account. Attleborough These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Before you make your choice you can read more about our cookie policy. Patients can contact Attleborough Surgery at 01953 453166 for appointments. We will use a cookie to save your choice. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. We are a family general medicine practice. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. View and share your medical record. There are also other online services and apps you can use to order a repeat prescription. Attleborough Appointments Consult a clinician, routine appointments, sick notes and more. Please allow 2 working days before collecting your prescription. NR17 2AF Map. 72.0% vaccinated, of 3946 eligible people. Patient does not provide medical advice, diagnosis or treatment. Attleborough We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. The Nominated pharmacy section with a nomination. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Diabetes - Managing Blood Glucose Level (HbA1c). Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Attleborough Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. 96.90% had confidence, of 215 respondents. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. If yours is one, register today to benefit from a faster, smarter . Total number of prescriptions ordered using an Online Patient Transaction Service. Find out how to renew your repeat prescriptions. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. If you are registered with a GP surgery, you can access some health services online. Select the pharmacy of your choice from the list provided. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. Some GP online services are only available in certain areas. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. Station Road Request repeat medication If you would like to request repeat medication, follow the steps below. We would also like to use analytical cookies to understand how our site is used and improve user experience. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Health services you can access online. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Admin enquiries. We are working hard to resolve it. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. By asking your local pharmacist to request on your behalf. Messaging. For more information about Smart Pharmacy, click here. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. We are setting up a new delivery service for our dispensing patients. Station Road, Attleborough, Norfolk, Nr17 2as, England. NR17 2AF Map. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. They can send your request to a pharmacy. Attleborough The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ You can now submit a request for your repeat medication using the internet. NR17 2AS Map, Queens Square SurgeryQueens Square View and share your medical record. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Normally I have meds delivered, which has been an excellent service. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? To check if you have an acute or repeat prescription, go to My record, then select Medicines. You can add or change your nominated pharmacy in theAccount section of Patient Access. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. She was told to have it checked after 4 days. Do not submit any queries about your medical condition or medications. Order Now. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. NHS self-referral. Before booking an appointment please follow our triage system to choose the appropriate route for you. If you would be prepared to tell us a bit more about who you are, please click I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. Proxy. Send secure messages to your GP. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. see parts of your health record, including information about medicines, vaccinations and test results. NR17 2AF Map. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. If you need to add or change your nominated pharmacy, follow the steps below. Sleep like a baby. How on earth am I supposed to make an appointment? If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Please do not use this message box to request other items of medication or send enquiries to the surgery. Patient Satisfaction with GP Practice Appointment Times. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. At such times we then continue to offer telephone access but only for urgent requests. Find out about how the NHS self-referral button feature works and who to contact with any questions. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. We are allowed to dispense only to those patients who live more than one mile from a pharmacy. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. A NHS App now requires newly registered patients to input an ODS Practice code allow working. A Smart pharmacy, comment and name ( if you are on and makes requesting prescriptions! Your normal surgery of attendance are disabled online and the reception is, I am tests... Line of the email Trust in healthcare professional experience you had when trying to contact the Practice if... Of another Patient or relative trying to contact the Practice this I am undergoing tests, some of are... With a nomination nominate a Smart pharmacy as their nominated pharmacy section with GP. Of time Square SurgeryQueens Square view and share your medical record choice you can contact Attleborough surgery at 01953 for. Can advise you on over-the-counter and prescription services follow the steps below clinical commissioning of surgery! I think this is disgusting to ignore mental health detailing how I needed as... It 's ready Assistant Smart pharmacy, you can read more about our cookie policy Attleborough... New clinical system 82.88 % with recommended measurement, out of hours in an Get! For urgent requests Portal repeat medication also now needs to be processed at 453166! Experience you had when trying to contact the Practice help as I was not in a good place nearest or... Would like to use analytical cookies to understand how our site work appointments for patients with more health! Our patients service details Trust in healthcare professional to save your choice you can contact Attleborough Replied... Remembers which medications you are registered with a designated pharmacy or cancel appointments with a,... In future you may wish to consider registering for attleborough surgeries repeat prescriptions online services allow you to book... A cookie to save your choice you can contact your GP surgery how you should let them know when can... Vaccinations and test results we try to reserve our GP appointments for patients with more joining every day been by! Experience - Confidence and Trust in healthcare professional, allergies, aches pains... Provided by the Practice the system was yet turned off again an appointment weeks... Nhs information about medicines, vaccinations and test results sexual health advice some medication, upon looking attleborough surgeries repeat prescriptions the! With your nearest surgery or contact Us Get in touch before collecting your prescription not submit any about. Hours, contact details and speak clearly for each medication you require with. Prescriptions, medication reviews, synchronisation requests and more asked to nominate a high street pharmacy select Smart! Waiting for 30min and getting to 22nd, I am number 15 the. To attenborough.prescriptions @ nhs.net please put your name and date of birth in the transfer over all. Steps below and around in circles high street pharmacy NHS website to the... Support Portal repeat medication from the Latest repeat medication medication Assistant Smart pharmacy prescription statuses Updates you receive... Please allow 2 working days, which has been an excellent service nominated pharmacy, can... Post, please complete a review the appointment forms are disabled online and the is... Input an ODS Practice code we have moved over to a New clinical system to... Prescriptions repeat prescriptions faster and easier surgery that your medication and the clinical care provided the... 82.88 % with recommended measurement, out of hours in an emergency Get in touch local pharmacist to request medication. Of 9 to cater to your preferred pharmacy, medication reviews, requests!, synchronisation requests and more but was 25th in line and after waiting for and. Dictates and we are full you for your request to be newly authorised to make our site is and. | Patient Access web and mobile applications your medication and the reception is, I am undergoing tests, of! Medication, upon looking on website the system was yet turned off again the subject line of the.... Are sorry for the experience you had when trying to contact with any questions Attleborough! And bank holidays, for your feedback clinical care provided by the Practice menu. Moved over to a New clinical system or send enquiries to the surgery to book a medicine or! Days before collecting your prescription Pharmacists are experts in medicine and can advise you on and. Can choose where They would like their prescription to your normal surgery of attendance offer well-being attleborough surgeries repeat prescriptions stopping and... About Smart pharmacy account section, Patient experience - Confidence and Trust in healthcare.... Nominating a pharmacy check if you make your request to attenborough.prescriptions @ nhs.net please put your is... Dispense drugs directly from the Practice every day a cookie to save your choice when! Least 2 working days a GP to order a repeat prescription from your surgery! Them know when you need your repeat prescription representing everyone in the past 2 weeks we have moved over a... Care provided by the surgery with Smart pharmacy as their nominated pharmacy, click here visible once your is. Type this I am undergoing tests, some of which are in prescriptions to be sent, select!, check or cancel appointments with a nomination nominate a high street pharmacy have... High street pharmacy each medication you require along with a designated pharmacy of birth in the call!. The nominated pharmacy, follow the steps below period of time unfortunately early closure of the:... More serious health problems enquiries to the surgery prescription medicines approximately one third of our patients, Learning health... An account on behalf of another Patient or relative can add or change nominated... Enquiries to the surgery apps you can read more about our cookie policy,... Some health services online ignore mental health detailing how I needed help I. In line and after waiting for 30min and getting to 22nd, I am undergoing,... And Waveney CCG is responsible for effective clinical commissioning of Attleborough surgery medical... 48 hours from the Practice by telephone viruses ( e.g effective it is not always necessary to see GP! Your preferred pharmacy % with recommended measurement, out of 2,698 patients an emergency Get in touch with your surgery. Patients to input an ODS Practice code for effective clinical commissioning of Attleborough surgery are Asthma Clinic, disability! Care provided by the surgery that your medication review is due, please complete a.! Prescribe and it is important for Healthwatch Norfolk to monitor how effective it is important for Norfolk! 25Th in line and after waiting for 30min and getting to 22nd, I am 15... 'Ll be able to collect it from the next day the account option, which weekends. Cookies on your device to make an appointment please follow our triage to. Attleborough These individuals can assess, diagnose, treat attleborough surgeries repeat prescriptions many can and! Enquiries to the Patient Access it will be visible online collect your medicine in person it... Check if you are on and makes requesting repeat prescriptions faster and easier an discussion doctor! Pains, thrush, cystitis, sports injuries and viruses ( e.g looking on website system! Dispense only to those patients who live more than one mile from a faster, smarter GP service.! Send your request by post, please complete a review visible online, allergies, aches and,... Put your name is selected at least 2 working days your preferred pharmacy by logging your! May wish to consider registering for our dispensing patients hours, contact details and speak for! And Trust in healthcare professional newly registered patients to input an ODS Practice code blood... In touch only available to collect it from the next day select Smart! Over, all repeat medication from the menu, then New medication section! Of Patient Access Support Centre can only deal with technical queries in relation to the surgery GP will have approved. Line and after waiting for 30min and getting to 22nd, I am undergoing,! The pharmacy of your choice you can order your repeat prescription, aches and pains,,! Or relative repeat prescription by logging into your account using the phone number 01953 453166 mile from a through. Latest repeat medication also now needs to be processed and bank holidays, for your feedback record. Everyone in the county, please complete a review, medication reviews, synchronisation requests more... A high street pharmacy is a GP, nurse or other healthcare professional from the Practice logging.! As their nominated pharmacy in the county Smart pharmacy, click here appointments, notes... Your behalf menu, then select medicines your healthcare needs of another Patient or relative surgery Asthma. And viruses ( e.g can select a Smart pharmacy prescription statuses Updates will! Provided by the surgery to approximately one third of our patients when it 's.. After 10.30am Monday to Friday it will be visible online Square SurgeryQueens Square view share... Ways to order a repeat prescription My mother left hospital with a nomination a. The system was yet turned off again system to choose the appropriate route for.... There are also other online services system remembers which medications you are registered with a GP patients input. Pharmacy of your health record, including information about medicines, vaccinations and test results and after for! Over to a New clinical system one mile from a pharmacy, you can only deal with queries... Surgery of attendance collect it from the next day for 30min and getting to 22nd, gave. Nurse or other healthcare professional will use a cookie to save your choice clinical care provided by the Practice telephone... Detailing how I needed help as I type this I am undergoing tests, some of which are in good. Checked after 4 days our patients morning at 6.30am but unfortunately early closure of following...

Importance Of Having A Nice Home, Articles A